CERIS Ops Manager

CERIS•Fort Worth, TX

12h•Remote

About The Position

The CERIS Operations Manager is responsible for overseeing all aspects of the department including Personnel Hiring, Quality Assurance of Product, Workflow, Maintaining the tracking of and accountability of staff regarding production standards and department expectations. Works collaboratively with other department managers to achieve departmental requirements and goals.

Requirements

Ability to identify, analyze and solve problems
Ability to work on several concurrent tasks and prioritize workload with minimal direction
Effective verbal and written communication skills
Detail Oriented
Ability to work independently and within a team environment
Ability to work in a fast paced/production based environment
Proficient in Microsoft Office, mainly Outlook, Excel, Word
Associates degree, national certification or equivalent
Minimum 5 years' office experience

Nice To Haves

Previous Supervisory experience preferred

Responsibilities

Ensures timely and accurate communication of information, in written and electronic forms, that are directed to internal company contacts, clients and providers
Directs a designated group of employees in their day-to-day operations
Monitors employee and unit quality control
Ensures daily compliance with metrics
Tracking and reporting of department metrics to Director of Operations on a monthly basis or as required
Handles scheduling and monitoring of staff’s attendance
Ensures timely distribution of claims to designated staff to meet Client SLA’s
Responsible for human resources matters directly related to department supervised; i.e. Interviewing, Hiring, Training and addressing personnel issues
Responsible for ensuring evaluations are completely on time
May be required to travel overnight and attend meetings
May perform daily, weekly, monthly reviews of various reports, invoices, logs and expenses
Additional duties as assigned