Centre Coordinator

AMA - Alberta Motor Association • Edmonton, AB

3d • Onsite

About The Position

As a Centre Coordinator within Member Services, you’re the first point of connection for our members—and the one who sets the tone for their entire experience. You bring energy, organization, and a genuine passion for helping people, ensuring every interaction is welcoming, efficient, and meaningful. In this fast-paced, people-focused role, you’ll balance front-line member support with administrative coordination. From managing appointment flow to connecting members with the right experts, you play a key role in delivering a seamless and positive experience. If you thrive on variety, enjoy solving problems on the fly, and take pride in creating great first impressions, this is where you’ll shine.

Requirements

• High school diploma
• 2–3 years of retail, administrative, or customer service experience
• Proven ability to deliver exceptional customer service in a fast-paced environment
• Strong computer skills and ability to learn new systems quickly
• Ability to work independently and as part of a team, with strong multitasking skills

Nice To Haves

• A people-person who enjoys connecting with others and creating positive experiences
• A strong communicator who balances professionalism with a warm, approachable style
• Highly organized and able to manage multiple priorities in a fast-paced environment
• A proactive problem-solver who takes initiative and follows through
• Adaptable, collaborative, and committed to continuous learning

Responsibilities

• Welcome members and create a friendly, positive first impression
• Assess needs and connect members with the right team members for support
• Provide information about AMA products, services, and membership benefits
• Manage traffic flow, appointments, and promote self-service options to reduce wait times
• Maintain a clean, organized space while supporting administrative and reception tasks

Benefits

• Flexible benefits with 5 different packages to select, ranging from $1000 - $3000 health and wellness spending accounts
• Outstanding employer-paid Retirement Savings Plan (5% AMA contribution + 5% AMA matching)
• Great AMA discounts like 50% off memberships, driver education programs, and registry services
• Unlimited learning opportunities, including full Udemy access and dedicated learning time for personal development
• Paid time off, including 3 weeks of vacation, Me-Day, and Volunteer Day
• Flexibility to purchase 1 or 2 weeks’ vacation time spread across multiple pay periods

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees