Centralized Wait List Specialist

Rhode Island Housing•Providence, RI

1d•$51,896 - $62,276•Hybrid

About The Position

RIHousing is seeking a dynamic professional to serve as a Centralized Wait List Specialist in our Leased Housing Department. This position administers the Centralized Wait List (CWL) for the Housing Choice Voucher Program (HCVP) in compliance with all applicable federal (HUD) and state regulations. The Centralized Wait List Specialist provides operational and administrative support for CWL management in accordance with program requirements and the memorandum of understanding between the Public Housing Authorities of Rhode Island (PHARI) and participating member agencies. This is a hybrid position based in Providence, Rhode Island, where you will be an integral part of our Leased Housing team. The role is designed for face-to-face collaboration and direct involvement in our office environment.

Requirements

Apply a thorough understanding of Housing Choice Voucher Program wait-list regulations and stay current with federal and state policy changes to ensure compliant and effective CWL operations.
Provide excellent customer service to applicants and the community at large, offering education on the centralized waitlist at events, trainings, and meetings with external agencies.
Compile special reports and perform special projects as assigned.
Bilingual, Spanish-speaking, required

Nice To Haves

Three years of experience with Yardi or other similar platforms
Three years of experience in HUD, assisted housing, and/or property management is preferred but not required
Exceptional organizational, written, and verbal communication skills
Strong attention to detail and ability to multitask
Ability to work efficiently in a busy working environment

Responsibilities

Manage the daily operations and maintenance of the centralized wait list, including updating applicant records, maintaining the CWL database, and preparing required reports for internal and external partners.
Collaborate with the Intake Supervisor and Housing Choice Voucher Program Manager to conduct the annual update of project-based and Housing Choice Voucher waitlists, confirming applicant interest and eligibility.
Serve as the primary point of contact for PHARI and participating agencies regarding CWL requests, approvals, updates, and procedural guidance.
Develop training materials, user guides, and reference tools; deliver training sessions to PHARI partners; and monitor partner selections to ensure accurate waitlist outcomes.
Educate applicants and community members on how to access and navigate the waitlist; represent the agency at presentations, resource fairs, and community events.
Maintain a positive and professional presence, manage competing priorities effectively, and work independently to complete assigned tasks in a dynamic environment.