Centralized Title Clerk

Horizon Credit Union•Spokane Valley, WA

9h•$20 - $28•Onsite

About The Position

Responsible for maintaining and processing collateralized titles, ensuring appropriate organizational, state, agency and/or regulatory guidelines are maintained. Supports branches, departments and membership as primary point of contact on title related questions and research. May also support scanning and indexing of related loan documents.

Requirements

High school diploma or general education degree (GED); and one to two years’ related experience and/or training; or equivalent combination of education and experience.
Related work experience may substitute for education.
Demonstrated knowledge of state titling laws in Washington, Idaho, Oregon, and Montana
Thorough knowledge or prior experience working with electronic titling platforms
Interacts professionally with government agencies, dealerships and credit union partners
Reads and interprets policy and procedure manuals
Writes and communicates effectively with borrowers and employees, both in person and over the telephone
Performs basic math function along with ability to compute rate, ratio, and percentages
Solves practical problems and deals with a variety of concrete variables in situations where a considerable amount of standardization exists
Reads and comprehends simple instructions and more technical correspondences/documents/rules/regulations
Prioritizes duties and functions as necessary
Ability to converse with others, detect sound, identify and detect objects, count, read, write, operate a computer, handle and feel objects, reach with hands/arms and be stationary and/or stand and/or move for long periods of time.
Occasionally an employee will lift/pull/push and carry up to 25 to 50 pounds, stoop, kneel, crouch, crawl, climb and be able to maintain balance doing these activities.
Position requires sound reasoning, good judgment and ability to apply knowledge toward work activities.

Nice To Haves

Notary experience preferred

Responsibilities

Supports team members, assists with daily questions, and coordination of team activities: processing title releases on paid-off loans, conducting title research (electronic and paper), and Electronic Lien and Title (ELT) reviews, processing payoffs and insurance settlements, and submitting vehicle loan lien status data to management.
Develop and maintain an ongoing and effective relationship with DMV, vendors, members, dealers, and regulatory agencies to obtain titles, and solve problems timely.
Secures liens on collateral for various loan types in accordance with state/agency guidelines.
Processes DMV paperwork and assists members in completing paperwork accurately.
Prepares forms for transfer of titles and liens according to the Motor Vehicle and Uniform Commercial Code (UCC) regulations and procedures.
Files UCCs on appropriate collateral and maintains a follow-up system for completion.
Receives a high volume of inbound calls and service tickets, escalating as necessary; serve as a liaison by providing assistance to staff, vendors, or members with title related questions, inquiries, and support.

Benefits

Medical, Dental, & Vision Insurance for full-time and reduced full-time employees & their families
Telemedicine for part-time employees
Paid Group Life and Disability Insurance
Employee Assistance Program
Tuition Reimbursement Program
401K Retirement Savings
Employer 401K Retirement Contributions & Matching upon eligibility
Discretionary Annual Incentive Bonus based on eligibility criteria
10 hours of PTO per month (prorated for reduced full-time and part-time)
Paid Birthday Holiday
2 Paid Wellness Days
Up to 24 hours of Paid Volunteer Time annually
11 Paid Holidays