Centralized Scheduling Representative | FT | Weekdays | Memphis
About The Position
Sets up appointments and performs pre-registration tasks for patients in accordance with internal standards, guidelines and regulatory requirements. Responsibilities include obtaining insurance coverage information by collecting, recording and distributing patient demographic/financial information via telephone and computer systems. Schedules medical appointments and pre-registers patients for physicians and provides within the Physician practice groups. Models appropriate behavior as exemplified in MLH Mission, Vision and Values. Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.
Requirements
- High School Diploma or Equivalent
- Physician practice office or similar setting to include general business operations, scheduling, and insurance 1-3 years
- Ability to communicate calmly and clearly with patients about appointments.
- Knowledge of insurances and privacy/confidentiality practices, medical terminology and the patient –pre-registration process.
- Knowledge of medical practice protocols related to scheduling appointments.
- Knowledge of computerized scheduling systems.
- Knowledge of customer service principles and techniques.
Responsibilities
- Schedules appointments in electronic computer system for patients for physicians/providers within the Physician practice groups.
- Schedules appointments for patients by phone.
- Updates schedules and reschedules appointments as needed.
- Obtains insurance information from patients and documents all information in computer system.
- Receives and collects patient demographic and financial information via phone.
- Maintains scheduling system so records are accurate and complete and can be used to analyze patient/staffing patterns.
- Relays medication refills requests and messages to patients. Obtains information on all scripts to be refilled as well as dosage instructions.
- Relays all messages from the patients to the MD or nurse concerning script dosage changes, allergic reactions to meds prescribed, symptoms possibly related to drug interaction, etc.
- Takes calls from pharmacies relaying information on scripts not accepted by patient’s insurances as well as obtaining alternate medications covered by the patient’s insurances. May refax failed scripts that did not reach pharmacies for patient refills.
- Places requests for prescription prior authorizations.
- Ensures high quality of patient care by managing, controlling, and maintaining patient care information.
- Provides excellent customer service to patients and family members.
- Performs other job functions as assigned or requested.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
