Centralized Scheduling Representative

BJC HealthCare • St. Louis, MO

3d • Hybrid

About The Position

BJC HealthCare is seeking a full-time Centralized Scheduler to join their team. This role is often the first point of contact for patients and requires representing BJC with the highest standard of customer service and compassion. The Centralized Scheduling Representative will facilitate all components of the patients' entrance into any BJC facility, requiring a high level of emotional intelligence, professionalism, and the ability to make a personal connection. This position significantly impacts the ability to maximize reimbursements and prevent denials by accurately collecting demographics and insurance information, verifying benefits, and collecting at the point of service. Selecting the correct patient from the master person index (MPI) is critical for patient safety, as is ensuring accuracy when selecting the test to be scheduled. This team member must possess a friendly demeanor, exceptional attention to detail, and maintain knowledge of insurance carriers, Medicare guidelines, and federal, state, and accreditation agencies.

Requirements

• High School Diploma or GED
• <2 years of experience
• Must successfully pass a typing test (2 attempts allowed)

Nice To Haves

• Associate's Degree
• CHAA certification
• Customer Service experience
• EPIC experience
• Patient Registration experience
• Call Center experience
• Patient Scheduling experience

Responsibilities

• Utilize critical thinking skills to assess and respond to a variety of situations, anticipating patients' needs and being able to respond to them.
• Communicate in a professional, positive, and patient-focused manner with all patients, families, provider offices, and co-workers by phone.
• Ensure positive patient experience, maximize reimbursements, and minimize denials and avoidable write-offs.
• Maintain the integrity of the patients clinical and financial record by correctly selecting the correct patient from our MPI.
• Consistently meet or exceed quality standards while working independently.
• Perform hospital pre-registration and scheduling within multiple BJC systems and across multiple BJC hospitals.
• Assure proper patient identification and pre-register patients, including validation of patient demographics and insurance verification.
• Schedule tests according to the order on file (when available) in a fast-paced environment.
• Provide patients with preparation instructions for each scheduled procedure.
• Coordinate the proficient scheduling of appointments to best meet the patient and department needs.
• Understand, articulate, and enforce hospital compliance with Medicare Secondary Payer (MSP) and HIPAA Privacy Standards.
• Solve complex issues requiring a higher level of independent thinking.
• Work in a constant state of alertness and in a safe manner.

Benefits

• Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date
• Disability insurance paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED