Full-time Centralized Scheduler

Lexington Regional Health Center•Lexington, NE

5d•Onsite

About The Position

Lexington Regional Health Center is seeking a full-time Centralized Scheduler for their Outpatient Clinic department. This role is supervised by the Director of Surgical Services and is classified as Non-Exempt. The primary duties involve accurately scheduling appointments, completing pre-registrations, and verifying insurance for various departments including radiology, surgery, ancillary, and respiratory therapy. The position also requires coordinating multiple appointments, providing patient instructions, and ensuring all necessary authorizations and medical necessity checks are completed. The scheduler will also be responsible for updating patient information, ensuring provider orders are in the Electronic Health Record, responding to calls and voicemails promptly, and maintaining departmental policies and procedures. Additionally, the role involves participating in patient care activities that may involve blood exposure, ensuring the environment meets governing body standards, maintaining patient and staff safety, and potentially serving on various committees. Regular attendance at the assigned work location is required, and other duties as assigned.

Requirements

Ability to read, write and use basic computer and office equipment skills as is typically acquired through the completion of a high school diploma or equivalent.
Ability to maintain strict confidentiality with regard to protected and sensitive information.
Ability to complete reports and correspondence at a professional level.
Ability to immediately respond to common inquiries and complaints from patients, employees, and regulatory agencies.
Advanced communication skills to respond to inquiries from Insurance companies and Workman Compensation companies.
Ability to effectively communicate with individuals from diverse backgrounds.
Ability to read, write and use basic computer and office equipment skills.
Successful completion of required knowledge and training of standard precaution and transmission protocols and when to apply during principle duties and responsibilities.

Responsibilities

Schedule appointments accurately and complete pre-registration including insurance verification of procedures for radiology, surgery, ancillary, respiratory therapy and other departments as assigned.
Coordinate multiple appointments.
Demonstrate positive customer service when greeting patients, care providers and others.
Complete precertification or check pre-certification authorization including medical necessity check procedures completed at LRHC for radiology, surgery, ancillary, outpatient clinic, and family medicine specialists.
Provide patient/family service instructions prior to appointment as directed by service department.
Verify insurance eligibility for services, ensure payment for services by verifying benefits with the patients insurance and/or directing them to LRHC Financial Assistant representative when patient is self-pay.
Update registration when patient information changes.
Ensure provider orders are in Electronic Health Record.
Check voicemail and pools and respond to calls within a timely manner.
Receive physician orders for all scheduled Outpatient procedures and import the order into the patients’ pre-registered electronic medical record.
Contact “No Shows” on a weekly basis to reschedule their procedures.
Communicate scheduling concerns or problems to Centralized Scheduling Lead.
Maintain departmental policies and procedures manuals.
Notify appropriate leader, clinic or provider if as Service Recovery is needed to resolve customer complaint/concern.
Participate in patient care activities that could include blood exposure and risk to bloodborne pathogens (eg: lacerations, handling of blood-contaminated specimens, etc.).
Responsible for ensuring the environment meets appropriate governing body standards.
Ensure patients and visitors follow current infection control guidelines.
Maintain patient and staff safety through the use of patient safety tools (TeamSTEPPS, Just Culture, etc.).
Serve on various committees as assigned.
Perform all other duties as assigned.