Centralized Scheduler

Quorum Health•Brentwood, TN

11d•Remote

About The Position

Centralized Schedulers perform scheduling functions for ancillary departments across the organization as current policies and procedures dictate. The centralized scheduler applies special instructions and procedural information to schedule such procedures correctly and timely while providing exceptional customer service.

Requirements

Recognizes and consistently exhibits exceptional customer service as a critical factor in all duties performed.
The ability to work within a remote call center environment free from distractions and background noise.
Proficient in typing.
General knowledge of medical terminology.
Ability to communicate effectively and professionally in English, both verbally and in writing.
High School graduate or equivalent.

Nice To Haves

Bilingual a plus.
Previous scheduling experience in the medical field preferred.

Responsibilities

Accurately schedules procedures consistent with physician orders, maintaining an accuracy rate of 98%.
Provide patients with exam appropriate preparations.
Notify the appropriate departments of any schedule changes.
Accurately assign the correct insurance at the time of scheduling, maintaining an accuracy rate of 98%.
Maintain policy, productivity and customer service standards set forth by the department.
Maintain a call abandonment rate of less than 3%.
Perform medical necessity checks as dictated by payor policies and government regulation.