Centralized Operations Support Specialist (38579)

RR Living•Dallas, TX

1d•$50,000 - $53,000•Onsite

About The Position

The Centralized Operations Support Specialist plays a critical role in streamlining and supporting property management operations across multiple locations. This position ensures consistency and efficiency in administrative functions, resident relations, and service quality. The ideal candidate will possess strong organizational skills, excellent communication abilities, and a detail-oriented approach to maintaining high standards in centralized operations.

Requirements

High school diploma or GED required.
Minimum of 1–2 years of experience in property management (Leasing Consultant, Leasing Manager or Centralization), real estate, hospitality, administrative support.
Proficiency in property management software is required; experience with Onesite/RealPage and Yardi.
Strong organizational and multitasking skills with keen attention to detail.
Excellent written and verbal communication skills.
Ability to work collaboratively with cross-functional teams and adapt to changing priorities.

Nice To Haves

Associate’s or Bachelor’s degree in Business Administration, Property Management, Hospitality Management, Real Estate, or a related field is preferred.
Proven background managing multiple sites or portfolio within Centralized Operations is preferred.

Responsibilities

Handle reasonable accommodation requests, ensuring compliance with legal and organizational standards.
Assist with credit and criminal background overrides by assessing and coordinating exceptions as needed.
Support the renewal process by managing lease renewals, preparing documentation, and updating systems.
Support the move in process by managing move in lease packets, preparing documentation, and updating systems.
Conduct follow-up communications for service requests and ensure quality control via calls and emails.
Manage resident relations through timely responses to inquiries, concerns, and feedback.
Oversee Final Account Statements (FAS) by dispatching move out inspections to the onsite team, reviewing and processing move-out statements, including charge assessments.
Conduct regular lease audits to ensure documentation accuracy and policy compliance.
Manage invoice approvals and processing, ensuring timely and accurate payments.
Facilitate employee housing approvals, move-in procedures, and lease packet coordination.
Support new hires in understanding and adapting to centralized processes and workflows.