Centralized Operations Reservations (CORE) Agent
About The Position
As the first and last impression of the Hotel, this high profile department carries a special responsibility. As the voice of the hotel, the Core Agent ensures that all communication channels operate flawlessly, including the hotel’s phone and paging system. Our Core Agents are responsible for selling the hotel and providing information to prospective guests, capturing sales from the incoming calls and coordinating details of reservations for all Hotel Rooms, Spa, Restaurant/Bar, Room Service. As well, the individual is responsible for ensuring our guests are well looked after from the start. They are also responsible for providing general information about the hotel and assisting callers as well as responding to emergencies by connecting the appropriate individuals by phone or radio. Due to the central core nature of this position, the Core Agent also acts as the friendly and courteous voice of Room Service and Housekeeping Team.
Requirements
- Excellent communication and problem solving skills
- Attention to detail
- Ability to multitask
- Strong computer literacy
- Knowledge of phone operations
- High degree of patience
- Ability to work with discretion
- Outgoing personality
- Can-do approach to any task
- Open availability
- Ability to work all shifts including weekends, overnights, and holidays
- Smart Serve Certification
- Fluency in reading, writing, and spoken English
- Willing team player
- Comfortable with computer systems
- Comfortable communicating over the telephone
- Legal work authorization in Canada
Nice To Haves
- 1-2 years previous experience as a Telecommunication Operator, Customer Service Sales Representative, Coordinator or Order Taker in a fast paced Hotel operation
- Previous experience with OPERA PMS is an asset
- Additional language a definite asset for career growth
- Completion of Post Secondary Education in Hospitality or related field
Responsibilities
- Selling the hotel and providing information to prospective guests
- Capturing sales from incoming calls
- Coordinating details of reservations for all Hotel Rooms, Spa, Restaurant/Bar, Room Service
- Ensuring guests are well looked after from the start
- Providing general information about the hotel and assisting callers
- Responding to emergencies by connecting the appropriate individuals by phone or radio
- Acting as the voice of Room Service and Housekeeping Team
Benefits
- Paid time off, including vacation days, floating days, and sick days
- Employee Travel Program that includes complimentary room nights & employee experience rates at Four Seasons Hotels & Resorts with discounted meals and other services at each location
- Excellent Training and Development opportunities
- Educational assistance, access to E-Cornell University online courses at discounted pricing as well as in-house training workshops for line and management employees
- Complimentary Employee Meals
- A robust extended flex benefit plan, including medical, HCSA, dental, vision, life insurance, DPSP/RRSP and paid time off
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
