Centralized Manufacturer Relations Associate
About The Position
The Centralized Warranty / Manufacturer Relations Associate ensures accurate, timely, and complete warranty claim documentation across all Bish’s RV locations. This role is responsible for validating unit information, reviewing warranty eligibility, organizing documentation and photos, and supporting the flow of information between technicians, service teams, and manufacturers. You will play a key role in reducing claim errors, increasing processing speed, and maintaining organized, high-quality warranty records that support strong vendor relationships and operational efficiency. Pay range: $16+ depending on performance and experience.
Requirements
- Strong attention to detail and accuracy in data entry and documentation
- Excellent written and verbal communication skills
- Confidence communicating via phone, email, and Microsoft Teams
- Ability to work independently while contributing to a collaborative team environment
- Strong computer proficiency and comfort navigating multiple systems
- Working knowledge of Microsoft Word, Excel, and file management
- Ability to stay organized and focused in a fast-paced environment
- Adaptability, willingness to learn, and a positive, professional attitude
- Neat, clean, and professional appearance
- Ability to pass a background and drug test
- Demonstrate alignment with the Company’s vision, mission, and core values in all interactions
- Must have Manufacturer warranty experience
Nice To Haves
- Previous administrative, data entry, service department, or warranty experience preferred
Responsibilities
- Verify RV unit information, warranty dates, repair details, and technician submissions for accuracy
- Update, track, and document warranty claim statuses to support timely processing
- Enter repair authorizations, additional claim information, and supporting details into the warranty/service system
- Upload, organize, and maintain all photos, documents, and warranty records in the appropriate system folders
- Communicate with dealership Service, Parts, Sales, and store leadership teams to clarify missing or incorrect information
- Collaborate daily with the centralized warranty team to ensure consistency, efficiency, and alignment with warranty standards
- Assist with general administrative duties as needed to support the department
Benefits
- Medical
- Vision
- Dental
- Other supplemental coverages
- 401K matching
- Employee discounts
- Company-paid life insurance
- Gym membership reimbursement
- Opportunities for advancement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
