Centralized Mail Specialist - #W4338

Virginia Information Technologies Agency • Henrico, Virginia, VA

4d • Hybrid

About The Position

At the Virginia Department of Social Services, we put people at the center of everything we do. We believe that every Virginian can live a life of dignity and that all voices, ideas, and experiences contribute greatly to our pursuit of excellence. Inspired by continuous improvement, we commit ourselves to listening, learning, and cultivating environments of trust, respect, and positive engagement. Together, we are mission-driven, eager to achieve, and passionate about bringing the best of who we are to those we serve. We design and deliver high-quality human services that help Virginians achieve safety, independence, and overall well-being. We are a $2 billion agency – one of the largest in the Commonwealth of Virginia – partnering with 120 local departments of social services and 31 community action agencies, along with faith-based and non-profit organizations, to promote the well-being of children, adults, and families statewide. We proudly serve alongside 1,650 (state) and 12,200 (local) human services professionals throughout the Social Services System, who ensure that thousands of Virginias most vulnerable citizens have easy access to the services and benefits available to them. The Division of Business Operations’ Centralized Mail Unit (CMU) is currently seeking a Centralized Mail Specialist. This position will receive, research, identify and scan documents to support Division of Child Support Enforcement (DCSE) Centralized Mail efforts and central mail operations for the State Disbursement Unit (SDU).

Requirements

• Demonstrated ability to: plan, organize, and manage multiple priorities; obtain and assess information/data through interviewing; independently research cases to resolve difficult problems; interpret and apply policies and procedures; analyze and utilize legal and financial data and automated reports; perform mathematical computations; communicate effectively both orally and in writing with internal and external staff and general public in a clear and concise manner; maintain confidentiality and exercise discretion when dealing with sensitive documents/information; work in a fast-paced environment and effectively under pressure; and adapt to changing processes/procedures.
• Proficient computer skills in Microsoft Office (i.e. Word, Excel, Teams) and with automated information (database) systems.
• Experience providing customer service to the general public in an office/administrative environment.
• Experience performing document management/scanning/imaging functions in an office/administrative environment.

Nice To Haves

• Work experience with network-based document imaging system, electronic mail machine and/or electronic certified mail procedures.
• Work experience in child support enforcement or a Title IV-A/Title IV-E environment.

Responsibilities

• Supports DCSE teleworking offices providing relevant/essential case documentation.
• Completes administrative, fiscal, and programmatic duties for child support cases, engaging families for success so that they have the financial and family support they need to grow and thrive.
• Gathers and organizes information to meet requirements, creating and updating client records in automated system, and processing documents in assigned case management functions.
• Communicates directly with internal staff and external agencies as needed to obtain and convey information.
• Research documentation to support actions by case management staff (establishment, court, review/adjustment and enforcement) in timely, accurate and complete manner.
• Train new and current employees on Centralized Mail policy and procedures.

Benefits

• excellent health and life insurance benefits
• pre-tax spending accounts
• state funded Short and Long Term Disability
• paid holidays
• vacation
• tuition assistance
• free wellness programs
• a state retirement plan with options for tax-deferred retirement savings including employer matching

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed