CENTRAL STATION OPERATOR

COOPERATIVE RESPONSE CENTER INC•Austin, MN

1d•Onsite

About The Position

Central Station Operator Opportunity at CRC, Inc. Are you ready to be a crucial part of a team dedicated to making a positive impact? Cooperative Response Center, Inc. (CRC) is currently seeking a Central Station Operator to join our esteemed team of behind-the-scene heroes at the Austin Center. We pride ourselves on our professionalism, commitment to excellence, and fostering a supportive culture. As a Central Station Operator, you will play a vital role in handling consumer alarms, including medical, environmental, and security alerts. Your responsibilities will encompass dispatching the appropriate responders, assisting with data entry, and ensuring a prompt and efficient response to all calls.

Requirements

Exceptional verbal and written communication skills
Strong listening and problem-solving abilities
Ability to thrive in a fast-paced, customer-focused environment
Flexibility and adaptability to change
Effective organizational and time management skills

Nice To Haves

Previous experience in a Call Center setting is preferred
Customer Service experience is preferred

Responsibilities

Facilitating a professional and empathetic connection with callers, including dealers, installers, and subscribers
Providing comfort and assistance to upset customers through effective de-escalation techniques
Responding to alarms/calls efficiently, troubleshooting accurately, and documenting actions taken to ensure the safety and well-being of consumers
Maintaining strict confidentiality of member/associate information, fostering trust in our community
Adhering to CRC policies with precision and professionalism, creating a safe and secure environment for all