Central Services Rep-632000

Coushatta Casino Resort • Kinder, LA

3d • Onsite

About The Position

Responsible for promoting Coushatta Casino Resort, in accordance with its Mission and Objectives, and ensuring optimum Guest service and satisfaction. Responsible for providing accurate, timely information to VIP Guest about casino and hotel policies, services, and amenities. Responsible for answering switchboard, directing calls to appropriate individuals, taking accurate messages and delivery same, wake up, paging, and do not disturb services, and effectively resolving minor guest disputes.

Requirements

• High School Diploma or General Education Degree (GED) required.
• Excellent communication skills.
• Ability to effectively perform on one's own.
• Computer literate, with proficiency in Microsoft Word and Excel.
• Ability to effectively resolve problems, based on common sense use of reasoning ability, as well as knowledge of established company policies.

Nice To Haves

• Some college courses in Hotel Management preferred.

Responsibilities

• Promoting Coushatta Casino Resort, in accordance with its Mission and Objectives.
• Ensuring optimum Guest service and satisfaction.
• Providing accurate, timely information to VIP Guest about casino and hotel policies, services, and amenities.
• Answering switchboard, directing calls to appropriate individuals, taking accurate messages and delivery same.
• Providing wake up, paging, and do not disturb services.
• Effectively resolving minor guest disputes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED