Central Services Program Manager
About The Position
The Centralized Services Program Manager leads the design, implementation, and scaling of Pedcor’s Centralized Services operating model. The role oversees pilot programs that redesign and redistribute selected operational activities between onsite teams and centralized service teams to deliver measurable business outcomes. Working closely with Pedcor Homes and Pedcor Management, the Program Manager’s initial efforts will focus on delinquency and collections, with future programs expected to include move-out administration, payment processing, applications and screening, and other operational functions. The role combines program management, process redesign, technology evaluation, implementation planning, and team leadership.
Requirements
- Bachelor's degree required
- Five or more years of experience leading complex cross-functional programs involving operations, technology, and process improvement
- Demonstrated ability to manage multiple stakeholders, competing priorities, and large-scale implementation efforts
- Strong analytical, organizational, communication, and problem-solving skills
- Experience in supervising personnel including training, direction, coaching and performance evaluation.
Nice To Haves
- PMP certification preferred
- Experience with central services, business transformation, automation, technology implementation, or multifamily operations preferred
Responsibilities
- Lead the planning, execution, and expansion of central-services pilot programs
- Develop and maintain project plans, timelines and milestones; establish governance, reporting, and performance measurement for Centralized Service initiatives
- Serve as the primary coordination point between executive sponsors, operating divisions, pilot teams, technology partners, and other stakeholders
- Develop recommendations for pilot expansion, scaling, and long-term operating models
- Support evaluation and prioritization of future Centralized Service opportunities
- Coordinate current-state assessments and future-state process design activities
- Facilitate development of workflows, standard operating procedures, service-level expectations, and performance metrics
- Ensure operational readiness before pilot launch, support communication, training, and adoption of new operating models
- Monitor pilot performance and identify opportunities for process improvement and standardization
- Partner with Stunsl, the MOD Team, and internal stakeholders to identify technology requirements that support centralized operations
- Identify opportunities to improve efficiency, consistency, and scalability through automation and technology-enabled workflows
- Participate in evaluation and selection of technology solutions that support Centralized Services operations
- Coordinate implementation activities associated with approved technology initiatives
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
