Central Scheduling Representative (Part Time)
About The Position
Handles scheduling related requests for patients and families utilizing an automated call distribution software and protocols to efficiently and accurately schedule appointments, triage general inquiries and direct callers to the appropriate healthcare needs. Supports our commitment to service excellence with a focus on first call resolution, registration accuracy and ease of access to all Jefferson Health services. Utilizing an advanced telephony platform, scheduling management system and care team communication tools, Central Schedulers demonstrate a commitment to service, follow-through and resolution to a large and diverse patient population. Central schedulers are required to consistently demonstrate accuracy of data collection and entry, critical thinking skills, solution oriented interactions and the highest level of customer service.
Requirements
- 1 year Previous related experience required.
- Accuracy and Attention to Detail: Understanding of the necessity and value of accuracy and attention to detail, ability to process information with high levels of accuracy.
- Analytical Thinking: Knowledge of techniques and tools that promote effective analysis and the ability to determine the root cause of organizational problems and create alternative solutions that resolve the problems in the best interest of the business.
- Calendaring: Knowledge of and ability to use office electronic calendaring software and capabilities.
- Customer Interaction: Knowledge of and ability to utilize practices, tools, and techniques for communicating with a customer.
- Customer Service Management: Knowledge of and ability to utilize tools and techniques for maintaining an environment where all understand, and are committed to, providing excellent service to internal and external customers.
- Decision Making and Critical Thinking: Understanding of the issues related to the decision-making process, ability to analyze situations fully and accurately, and reach productive decisions.
- Effective Communications: Understanding of effective communication concepts, tools and techniques, ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
- Information Capture: Knowledge of the processes and the ability to identify, capture and document relevant business information in an auditable, organized, understandable and easily retrievable manner.
- Leadership: Ability to work with a group to set its objectives and agenda, generate allegiance to those objectives, and guide and motivate their achievement.
- Listening: Knowledge of effective listening issues and techniques, ability to gather, clarify, and apply information transmitted verbally, while exhibiting a genuine interest toward the speaker.
- Relationship Management: Ability to establish and build healthy working relations and partnerships with clients, vendors, and peers.
- Teamwork: Understanding of the necessity and value of teamwork, ability to work effectively as part of a team.
- Proficient in the use of computers.
- Type 35 wpm.
- Knowledge of medical terminology and medical terminology used by insurance and managed care health plans.
Nice To Haves
- Bilingual skills a plus.
- High School Diploma/GED
Responsibilities
- Schedule patient appointments and register patients across the Jefferson Health System in accordance with established clinical and insurance requirements to improve access and care coordination.
- Utilize Electronic Medical Record (EMR) to complete scheduling and registration, confirm appointments, obtain and/or verify demographic information, obtain and/or verify insurance benefit eligibility, answer inquiries and resolve user issues in accordance with established protocols to ensure patient safety, compliance and departmental policies and procedures.
- Coordinate orders, referrals and insurance requirements by obtaining and/or confirming patient information to ensure the patient receives maximum benefits for services.
- Assure regulatory and compliance requirements following local payor coverage determinations.
- Utilize central scheduling telephony software to efficiently handle assigned call volume or digital requests.
- Maintain qualitative and quantitative individual and team performance targets.
Benefits
- medical (including prescription)
- supplemental insurance
- dental
- vision
- life and AD&D insurance
- short- and long-term disability
- flexible spending accounts
- retirement plans
- tuition assistance
- voluntary benefits
- tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
