Central Scheduling Representative (Per Diem)

Cape Cod Healthcare•Hyannis, MA

3d•Onsite

About The Position

Schedules multiple services and procedures in appropriate locations, utilizing resource staff schedules and available rooms. Acts as a liaison for physician offices and nursing departments, receiving and assisting with scheduling requests. Updates and distributes schedules, mails out procedure instructions, and answers preparation questions. Confirms appointments, distributes preparation directions, and provides information regarding ABN when appropriate. Produces and distributes necessary paperwork, and answers routine inquiries from clients, physicians, and hospital personnel. Maintains department records and filing systems, and photocopies/faxes information as needed. Obtains accurate scheduling information, including demographics and payer information. Communicates unresolved issues to management in a timely manner. Pre-registers outpatient appointments, including insurance verification. Explains and processes patient payments (co-pays, co-insurance, deductibles) and follows department procedures for securing payment information. Prints and reconciles patient reports, and validates physician orders for medical necessity and proper signatures. Performs other assigned duties and provides service excellence in accordance with Cape Cod Healthcare's CARES values.

Requirements

Ability to read, write and communicate in English.
High School Diploma or GED.
Two years recent experience (within the past 3 years) with patient registration, scheduling or billing in a Hospital, physician office or other related medical setting, OR a bachelor’s degree from an accredited institution.
Successful passage of Medical Terminology course OR successful passage of the CCH Medical Terminology exam.
Demonstrated keyboarding skills at 30 WPM as demonstrated by a timed test.
Ability to work independent and under pressure.
Excellent telephone and communication skills.

Nice To Haves

One year recent experience (within the past 3 years) working with third party payors including referrals preferred.

Responsibilities

Schedules multiple services and procedures in appropriate locations, utilizing resource staff schedules and available rooms.
Acts as a liaison for MD offices, nursing departments, etc., receiving all calls and assisting with scheduling requests.
Updates schedules for multiple departments.
Prints and distributes schedules as requested and approved by manager.
Distributes/mails out instructions for procedures and answers prep questions from referrers and/or patients.
Confirms appointments by phone and/or letters, along with distribution of prep directions, if necessary, and distributes information regarding ABN when appropriate.
Produces and distributes necessary paperwork.
Answers routine inquiries from clients, physicians, and other hospital personnel.
Answers telephone calls in a courteous manner within a reasonable amount of time, within specific guidelines.
Maintains appropriate department records and filing system to insure efficient retrieval of information.
Photocopies/faxes information as needed.
Obtains accurate and proper information when scheduling appointments, including updated demographics and payer information.
Timely communication of unresolved issues to Manager or designee to facilitate timely interventions.
Pre-registers outpatient appointments, including Insurance Verification utilizing online eligibility tool.
Explains and processes payments from patients, which may include but not limited to co-pays, co-insurance, and deductibles.
Follows department procedures related to securing payment information.
Prints and reconciles patient reports, as directed by manager or designee.
Validates physician's order and/or requisition, for Medical Necessity, and proper / complete signatures.
Performs other work related duties and activities as assigned or requested.
Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects Cape Cod Healthcare’s commitment to CARES: compassion, accountability, respect, excellence and service.