Central Scheduling Representative (Per Diem)

Cape Cod Healthcare•Hyannis, MA

2d•Onsite

About The Position

The Central Scheduling Representative is responsible for scheduling multiple services and procedures in appropriate locations, collaborating with resource staff and utilizing available rooms. This role serves as a liaison for MD offices and nursing departments, receiving calls and assisting with scheduling requests. The representative updates schedules for multiple departments, prints and distributes schedules as approved by management, and handles the distribution and mailing of procedure instructions. They also confirm appointments, distribute prep directions, and provide information regarding ABN when appropriate. Additionally, the role involves producing and distributing necessary paperwork, answering routine inquiries, and handling telephone calls courteously and efficiently. Maintaining department records, filing systems, and performing photocopying/faxing are also key duties. The representative must obtain accurate patient information, including demographics and payer details, and communicate unresolved issues to management. Pre-registration of outpatient appointments, including insurance verification, and processing patient payments (co-pays, co-insurance, deductibles) are essential. The role also includes printing and reconciling patient reports, validating physician orders for medical necessity and signatures, and performing other assigned duties. A strong commitment to service excellence, embodying Cape Cod Healthcare's CARES values (compassion, accountability, respect, excellence, and service), is expected.

Requirements

Ability to read, write and communicate in English.
High School Diploma or GED.
Two years recent experience (within the past 3 years) with patient registration, scheduling or billing in a Hospital, physician office or other related medical setting, OR a bachelor’s degree from an accredited institution.
Demonstrated keyboarding skills at 30 WPM as demonstrated by a timed test.
Ability to work independent and under pressure.
Excellent telephone and communication skills.

Nice To Haves

One year recent experience (within the past 3 years) working with third party payors including referrals.
Successful passage of Medical Terminology course OR successful passage of the CCH Medical Terminology exam.

Responsibilities

Schedules multiple services and procedures in appropriate locations, utilizing resource staff schedules and available rooms.
Serves as a liaison for MD offices and nursing departments, receiving calls and assisting with scheduling requests.
Updates schedules for multiple departments.
Prints and distributes schedules as requested and approved by manager.
Distributes/mails out instructions for procedures and answers prep questions from referrers and/or patients.
Confirms appointments by phone and/or letters, along with distribution of prep directions.
Distributes information regarding ABN when appropriate.
Produces and distributes necessary paperwork.
Answers routine inquiries from clients, physicians, and other hospital personnel.
Answers telephone calls courteously within specific guidelines.
Maintains appropriate department records and filing system.
Photocopies/faxes information as needed.
Obtains accurate and proper information when scheduling appointments, including updated demographics and payer information.
Timely communication of unresolved issues to Manager or designee.
Pre-registers outpatient appointments, including Insurance Verification utilizing online eligibility tool.
Explains and processes payments from patients, including co-pays, co-insurance, and deductibles.
Follows department procedures related to securing payment information.
Prints and reconciles patient reports, as directed by manager or designee.
Validates physician's order and/or requisition, for Medical Necessity, and proper / complete signatures.
Performs other work-related duties and activities as assigned or requested.
Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects Cape Cod Healthcare’s commitment to CARES.