Central Scheduling Representative

Silver Cross Hospital • New Lenox, IL

1d • Onsite

About The Position

Schedule outpatient diagnostic testing in a call center setting. Obtain accurate demographic information to start the pre-registration process and maintain accurate patient medical records.

Requirements

• High School graduate or equivalent.
• Ability to provide caring and compassionate service over the phone.
• Able to utilize Microsoft Outlook (Office) and Microsoft Teams.
• Proficient in typing and utilizing multiple software systems simultaneously.

Nice To Haves

• Medical terminology preferred but not required.
• Central Scheduling, outpatient registration or customer service preferred.

Responsibilities

• Answer phones and provide excellent customer service to patients and providers.
• Read doctor’s orders to accurately schedule patient appointments.
• Obtain accurate demographic and insurance information over the phone.
• Provides patients with accurate information on test preparation and procedures
• Promotes a clean and safe environment of care, utilizing the SAFE error prevention habits
• Provides the highest standard of privacy and confidentiality in matters involving patients, coworkers, and the hospital by abiding by the Standards of Conduct

Benefits

• Medical, Dental and Vision plans
• Life Insurance
• Flexible Spending Account
• Other voluntary benefit plans
• PTO and Sick time
• 401(k) plan with a match
• Wellness program
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees