Central Scheduler

OSU Medical Center•Tulsa, OK

About The Position

We are seeking a dedicated and organized Outpatient Scheduler to join our healthcare team. This role is responsible for managing and coordinating outpatient appointments for patients, ensuring a smooth and efficient scheduling process.

Requirements

Proficient in using scheduling software and Microsoft Office Suite (Word, Excel, Outlook).
Strong verbal and written communication skills.
Excellent organizational and time-management skills.
Ability to work efficiently in a fast-paced environment and handle multiple tasks simultaneously.
Strong attention to detail and accuracy.
Ability to maintain professionalism and compassion when interacting with patients.

Nice To Haves

Epic experience a plus.
Knowledge of medical terminology is a plus.

Responsibilities

Coordinate and schedule outpatient appointments for patients, ensuring availability with the appropriate healthcare providers and departments.
Communicate with patients via phone, email, or in person to schedule, reschedule, or cancel appointments as needed. Provide necessary instructions or paperwork required for appointments.
Accurately enter patient information into the system, including personal data, insurance details, and appointment specifics. Ensure that all records are up-to-date and compliant with regulations.
Verify patient insurance information and confirm coverage for scheduled appointments, working with insurance companies when necessary to ensure authorization and proper billing.
Work with medical staff to ensure that their schedules are appropriately updated and available for patient appointments. Address any scheduling conflicts or changes that arise.
Provide guidance and assistance to patients before and after appointments, including answering questions about procedures, required documents, and pre-visit instructions.
Adhere to HIPAA guidelines and maintain strict confidentiality of patient information.
Send reminders to patients about upcoming appointments through phone calls, text messages, or emails, and follow up with patients who miss appointments.
Ensure proper documentation of all patient interactions and scheduling changes. Maintain accurate logs and reports related to patient appointments and cancellations.
Coordinate with other departments, including lab, radiology, and therapy, to ensure timely patient flow and that all necessary appointments or tests are scheduled in a timely manner.