Central Scheduler

Beth Israel Lahey Health•Plymouth, MN

1d•Onsite

About The Position

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. This position is located on-site at Cordage Park, Plymouth, MA. The Central Scheduler is responsible for the verification of complete orders, selection of the correct procedure/test, verifying insurance eligibility, checking medical necessity of tests against diagnosis, referral and/or authorization verification, and co-payment identification. Responsibilities also include taking patient phone calls to schedule or reschedule appointments, verifying and obtaining accurate patient demographic information, providing exam preparation instructions, and informing patients of any co-payment responsibilities. This is all done as efficiently and quickly as possible while maintaining a pleasant and helpful demeanor and ensuring that all procedures are followed in a manner that is consistent. This position works closely with the departments it schedules for as well as with physician offices. Performs clerical duties as assigned by and under the direct supervision of the Central Scheduling Supervisor. It is understood that this is a summary of key job functions and does not include every detail of the job that may reasonably be required.

Requirements

A minimum of 2 years Patient Access /Patient Registration, Scheduling, Patient Accounts, or Physician Office experience required, in which there was direct hands on of verification of eligibility, obtaining referrals and authorizations, and/or registration of demographic and insurance information.
Medical terminology is required.
Problem solving, customer service with strong interpersonal skills.
Must type accurately 30 WPM.
Ability to work quickly and interact in a helpful, pleasant and courteous manner.
A majority of the position is working in a call center like atmosphere taking calls from patients one after another.
The ability to stay seated without interruption or distraction is required.

Nice To Haves

EPIC experience a plus.

Responsibilities

Verification of complete orders/ selection of the correct procedure / test to be done based on the physician order
Verifying insurance eligibility
Checking medical necessity of test against diagnosis
Referral and/or authorization verification
Co-payment identification
Taking patient phone calls to schedule or reschedule appointments
Verifying and obtaining accurate patient demographic information
Providing exam preparation instructions
Informing patients of any co-payment responsibilities
Performing clerical duties as assigned by and under the direct supervision of the Central Scheduling Supervisor