Central Reservations Assistant

Utah State University•Logan, UT

6d•Onsite

About The Position

Event Services is a growing department whose primary function is to assure the events hosted by Utah State University, "Exceed Expectations". The primary purpose of this position is to support the Central Reservations Manager. Schedule: between 20-29 hours per week during office hours (Monday- Friday 8:00 am- 5:00 pm), with the flexibility to work a varied schedule when necessary.

Requirements

Proven success with customer service support to multiple users with competing deadlines
Proven success with basic organizational skills, time management skills, situational problem solving, written and oral communication skills
Ability to work between 20-29 hours during office hours (Monday- Friday 8:00 am- 5:00 pm), with the flexibility to work a varied schedule when necessary.
Can operate common office equipment like computers, phones, scanners and printers

Nice To Haves

Can understand commonly used applications (Microsoft Suite, Google Suite, etc)
Can think analytically, identifying warning signs for potential issues
Can provide excellent customer service by interacting professionally with team members, students, staff, and other customers
Can work independently

Responsibilities

Application Support for USU's Event Management System (Coursedog Events)
Add, review, and verify data for deficiencies, errors, or expired information
Assist with special projects that can require large amounts of data entry
Application configuration as needed
Generate reports and collect data on an ad hoc basis
Application Troubleshooting
Resolve support requests from students, faculty, and staff
Use strong oral communication skills of technical concepts to gather information from users
Understand software and applications for troubleshooting common issues