Remote Central Reservations Agent

EOS Hospitality•Kennebunk, ME

11d•$18 - $20•Remote

About The Position

EOS Hospitality is seeking a remote Central Reservations Agent to manage guest reservations across EOS Hospitality properties. The role delivers exceptional service and memorable guest experiences while helping maximize room revenue through thoughtful recommendations, accurate reservation management, and outstanding guest communication. The agent creates and accepts hotel and restaurant reservations through channels including telephone, email, live webchat, PBX, and the Internet. They answer guest questions, provide accurate information and recommendations about properties, accommodations, locations, and the local area, resolve complaints professionally, and accommodate special requests where possible. The role also communicates with travel partners, supports gift certificate orders where applicable, and coordinates with sales departments and property managers on group bookings and related reservation details. The position is remote, but the description also lists physical demands associated with indoor office work, including extended desk work, occasional walking and standing, and use of office equipment. The employer advertises a wage range of $18–$20 plus monthly incentives and a range of benefits and development opportunities.

Requirements

Excellent customer service, sales, and communication skills.
Excellent verbal and written English skills.
Strong organizational and time-management skills.
Proficiency in Microsoft Office Suite.
Flexible schedule and ability to work all shifts, weekends, and holidays.

Nice To Haves

Prior front desk or hotel reservations experience preferred.

Responsibilities

Create and accept hotel and restaurant reservations for EOS properties through telephone, email, live webchat, PBX, and Internet channels, following standards and protocols.
Respond to guest requests in a timely manner; assess needs and provide helpful, accurate information about properties, accommodations, locations, and the local area, including personal recommendations when appropriate.
Resolve customer complaints and handle guest interactions with hospitality and professionalism; accommodate special requests when possible and alert a manager where appropriate.
Communicate with travel partners, including Online Travel Agencies, tour operators, Airbnb, and VRBO.
Accept and execute gift certificate orders where applicable.
Follow reservation-related safety, security, and financial procedures, hotel policies, and standards of conduct.
Work harmoniously and professionally with co-workers and supervisors.
Communicate with the sales department and property managers regarding group bookings, rooming lists, billing patterns, and related matters.

Benefits

Employer-subsidized medical, dental, and vision insurance.
Company-funded $25,000 in complimentary life insurance and $1,000 per month in disability coverage.
Optional disability, life and AD&D, critical illness, and accident insurance options.
Prescription and gym membership discounts.
Paid time off package including employer-paid leave and immediate paid vacation accruals.
Family Matters Program with 3+ months of paid parental leave for new parents.
401(k) employer match up to 4% of salary.
Competitive wages, annual performance evaluations, and compensation adjustments.
Discounted employee and immediate family hotel rates at EOS Hospitality portfolio locations.
50% food and beverage discount at EOS Hospitality portfolio locations.
Gold Card annual complimentary restaurant allowance for managers.
Discounted lodging rates from New England Inn & Resort Association partners.
Professional development, training, and tuition reimbursement.
Relocation assistance to temporary employer housing.
Incentive opportunities for hourly and managerial roles.
Company-funded Employee Assistance Program for life and mental health resources.