Winter 26/27: Central Reservations Agent

Killington Pico Ski Resort • Killington, VT

7d • Onsite

About The Position

The Central Reservations Agent works in an inbound, service-oriented contact/call center environment to book lodging accommodations, sell resort services (tickets, rentals, lessons, etc.), and provide resort information and guest service. This is an excellent opportunity to develop skills for future growth at Killington/Pico or within hospitality/sales.

Requirements

• Excellent general computer literacy and ability to work in multiple software systems simultaneously required
• Must have a willingness to learn, through formal training and independent learning, about our resorts and services, policies and procedures, and various computer programs
• Good communication skills required
• Readiness to accept and adapt to changes in products, operations, policies, etc. required

Nice To Haves

• Hospitality, reservations, sales, or call center experience preferred

Responsibilities

• Answer incoming calls and messages in a polite and professional manner
• Assist guests by providing information about the resort and our products/services
• Ensure reservations and purchases are entered into various systems accurately and free from errors
• Assist guests with accessing online accounts and making purchases through our eCommerce platforms
• Make outbound calls and/or send messages as needed to support sales initiatives or conduct customer service follow up tasks
• Use provided resources to ensure all information provided to guests is accurate
• Perform other tasks as assigned

Benefits

• Seasonal position eligible for a season pass for employee/dependents and privileges at several other resorts.
• Several discount programs (i.e. food & beverage, retail/rental, tickets, etc.) also available.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed