Central Reservations Agent

EOS Hospitality•Kennebunk, ME

11d•$18 - $20•Remote

About The Position

EOS Hospitality is seeking a remote Central Reservations Agent to join our team of dedicated hospitality professionals! The Central Reservations Agent is responsible for managing all aspects of guest reservations across EOS Hospitality properties while delivering exceptional service and creating memorable guest experiences. This role plays a key part in maximizing room revenue through thoughtful recommendations, accurate reservation management, and outstanding guest communication.

Requirements

Excellent customer service, sales, and communication skills
Excellent verbal and written English Skills
Prior Front Desk or Hotel Reservations experience preferred
Strong organizational and time management skills
Proficient in Microsoft Office Suite
Flexible schedule and ability to work all shifts, weekends, and holidays
Must be able to sit at a desk for up to 8 hours per day.
Walking and standing are occasionally required.
Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
Must be able to lift up to 50 lbs. occasionally.
Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly, and other office equipment as needed.

Responsibilities

Creates and accepts hotel and restaurant reservations for any and all EOS properties from all channels, such as telephone, email, live webchat, PBX, and Internet, following standards and protocol
Responds to all guest requests in a timely manner, assesses the guest’s needs and provides helpful and accurate information about the properties, accommodations, location, and the local area, adding personal recommendations where appropriate to achieve maximum customer satisfaction
Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible and alerting a manager where appropriate
Communicates with travel partners such as Online Travel Agencies, Tour Operators, AirBnb, VRBO, etc.
Accepts and executes gift certificate orders where applicable
Complies with all reservation related safety, security and financial procedures, hotel policies and standards of conduct
Works harmoniously and professionally with co-workers and supervisors.
Communicates with sales department and property managers regarding group bookings, inputting rooming lists, creating billing patterns, etc

Benefits

Employer-subsidized medical, dental, and vision insurance
Company-funded $25K in complimentary life insurance and $1K/mo. in disability
Optional Disability, Life and AD&D, Critical Illness, and Accident Insurance options
Additional Health & Wellness benefits including prescription and gym membership discounts
Generous Paid Time Off package including Employer Paid Leave plus immediate Paid Vacation accruals
Flexible and understanding work-life equality
Family Matters Program of 3+ months paid parental leave for new parents
401k employer match, up to 4% of salary
Competitive wages with ongoing market analysis with annual performance evaluations and compensation adjustments
Discounted employee and immediate family hotel rates as low as $59 per night at EOS Hospitality portfolio locations
Food and Beverage discount of 50% Off at EOS Hospitality portfolio locations
Gold Card annual complimentary restaurant allowance for managers
Discounted lodging rates from New England Inn & Resort Association partners
Pathways for growth and professional development including training and tuition reimbursement
Relocation assistance to temporary employer housing
Incentive opportunities for both hourly and managerial roles
Supportive, open workplace culture
Company-funded Employee Assistance Program for life and mental health resources