Central Receptionist

Kettering, City of•Kettering Government Center, OH

17h•Onsite

About The Position

The City of Kettering's Administrative Systems Team is currently seeking a Regular Part-Time Central Receptionist at the City of Kettering Government Center. This position provides administrative support to various city operations as needed, operates a multi-line telephone system, greets visitors and does related work as required. Strong customer service skills, professionalism and the ability to create positive experiences for visitors and callers is of the utmost importance. The work is performed in accordance with prescribed procedures outlined by the Administrative Systems Director.

Requirements

Good knowledge of and skill in the operation of a telephone system
Computer literacy and ability to use common office software such as email and Microsoft Word
Ability to deal effectively with the general public and City staff
Ability to accurately and effectively communicate details such as dates and directions in both verbal and written formats
Knowledge of office terminology and proper usage of English grammar
Familiarity with office procedures and equipment
Some knowledge of business arithmetic
Ability to learn general terminology specific to local government functions such as permitting and code enforcement
Ability to understand and follow oral and written directions
Excellent hearing
Mental alertness
Clerical aptitude
Tact and courtesy

Nice To Haves

Some experience as a telephone system operator or administrative assistant
High school diploma or equivalent
Any equivalent combination of experience and training which provides the required knowledge, skills and abilities

Responsibilities

Operates a multi-line telephone system, directing calls to the appropriate offices
Acts as receptionist at the Government Center, greeting visitors and directing them to proper offices
Gives general information in response to public inquiries
Assists other departments with clerical tasks such as data entry, electronic record keeping and mail preparation
Retrieves messages left on voicemail and reports to proper office
Maintains a current record of changes in office and personnel in order to route incoming calls to the appropriate officials
Maintains current record of calendar events, meetings and activities being held in Government Center conference rooms
Trains relief telephone operators
Performs related work as required
Regular and predictable on-site attendance required