Central Processing Specialist

St. Elizabeth Healthcare•Edgewood, KY

About The Position

The Central Processing Specialist performs duties to register, order, receive, and process laboratory specimens accurately and promptly, helping ensure correct billing by the SEH Billing Department. The role also requires demonstrating respect, dignity, kindness, and empathy toward patients, families, visitors, and coworkers, regardless of cultural background. The schedule is 2:00 p.m. to 10:30 p.m., with one holiday per year and a weekend rotation that includes Saturday and Sunday. The specialist supports laboratory operations by handling patient and account registration, placing and releasing orders, communicating with clients and care teams, receiving and labeling specimens, and sorting and delivering specimens while maintaining specimen integrity and following safety procedures.

Requirements

High school graduate.
Minimum of 1 year of clerical experience.
Keyboard and data-entry skills.
Data-entry speed above 100 net keystrokes per minute.
Organizational skills.

Responsibilities

Perform accurate and complete patient and account registration, including verifying patient identity in EPIC and entering guarantor, payer, provider, billing indicator, and client information as applicable.
Scan pertinent documents and maintain the Registration Error and Demographic Work Queue.
Place and release orders accurately in EPIC and/or the LIS, and resolve test selection issues to support quality and timely results.
Provide courteous support to clients, draw locations, and technical departments.
Resolve issues that could prevent or delay testing and laboratory processes in the best interests of patients and clients, while safeguarding confidential information.
Receive and disseminate messages about specimen pickup, patient blood draws, test orders, processing, and results.
Communicate with physicians, healthcare providers, laboratory leadership and staff, patients, families, and visitors; provide information on test and specimen requirements and laboratory processes.
Complete call-back queues within required response times and manage add-on tests.
Document issues and resolutions for OSCPII as part of the Laboratory Quality program.
Use and maintain office equipment, including fax machines, telephones, paging/tracking systems, printers, copiers, and computers, to access and distribute information, laboratory results, and service information.
Receive and label specimens in the LIS, ensuring correct labeling and following safety protocols when handling blood and potentially infectious specimens.
Complete transfer lists accurately and monitor incoming specimen lists for anomalies, following up on items in question.
Sort specimens upon arrival for registration and receiving while maintaining specimen integrity.
Deliver specimens promptly to the correct testing locations and ensure they are properly maintained during processing and delivery.
Demonstrate understanding of test and specimen requirements and seek assistance from technical staff or reference materials when needed.
Perform other duties as assigned.