Central Pay Specialist

Cencora•Orange, CA

6h•Hybrid

About The Position

Under the direction of the Central Pay Senior Manager, the Central Pay Specialist plays an important role in supporting the daily operations, customer service, and payment management activities of Central Pay services. This position is responsible for assisting pharmacy customers, internal teams, Central Pay vendor partners, Pharmacy Benefits Managers (PBMs), and reconciliation vendors to help ensure timely, accurate, and effective support of Central Pay processes. The Central Pay Specialist supports customer onboarding, payment inquiries, payment exception research, reconciliation-related questions, funds management activities, and data review. This role requires strong attention to detail, follow-through, organization, and the ability to balance multiple priorities in a fast-paced environment. The ideal candidate is customer-focused, analytical, proactive, and comfortable navigating multiple systems and data sources. This individual should demonstrate strong verbal and written communication skills, sound problem-solving abilities, and a commitment to delivering accurate, timely, and professional support to customers and stakeholders. This role is perfect for someone passionate about problem-solving and dedicated to driving success within the Central Pay framework.

Requirements

Broad training in fields such as business administration, accountancy, sales, or finance, obtained through the completion of a four-year bachelor's degree or equivalent work experience.
A minimum of one (1) year of directly related and progressively responsible experience.
Strong Microsoft Office skills in WORD and POWERPOINT.
Advanced financial analytical skills in EXCEL is required.

Nice To Haves

Experience in retail pharmacy support, including knowledge of PBM claims processing, payment processing, and reconciliation, is preferred.
PBM and PSAO background, preferably with pharmacy reconciliation experience.
Knowledge of Cencora products, programs and services, preferred.
Ability to work under pressure to balance competing priorities and to meet time-sensitive deadlines.
Strong analytical skills and attention to detail, with the ability to convey results of analysis and resolve problems in a logical, organized fashion.
Ability to understand market trends that affect pharmacy business and apply this knowledge to enhance service delivery.
Dedicated focus on customer satisfaction to ensure high levels of service.

Responsibilities

Manage Central Pay Services implementation for pharmacy customer enrollment or disenrollment in Elevate & Accelerate Provider Networks.
Conduct daily reviews and outreach to ensure that pharmacies are paid accurately and on time, enabling them to manage their business and pay their distribution invoices.
Identify and escalate missing payments and support details by collaborating with Central Pay vendor partners and PBMs.
Work closely with customers, sales teams, Central Pay vendor partners, and PBMs to facilitate effective communication and resolution of issues.
Provide support for pharmacy customers regarding account setup, payments, reconciliation, and funds on hold, ensuring high levels of customer satisfaction.
Monitor customer accounts and user access to identify potential risks and ensure security measures are in place.
Assist with establishing outreach to delinquent accounts for collections, ensuring timely follow-up and resolution of outstanding payments.
Document processes and procedures to maintain clear guidelines and enhance operational efficiency.
Complete special projects and perform other duties as assigned, demonstrating flexibility and a proactive approach to tasks.