Central Orders

ENT ASSOCIATES•Clearwater, FL

1d•Hybrid

About The Position

The position of Central Orders functions as the primary processor and coordinator for diagnostic test scheduling from ENTA physicians for patients who are seen, served, and treated by Ear Nose & Throat Associates (ENTA).

Requirements

High School education or GED equivalent.
Minimum one year of medical office experience preferred.
Good verbal and written communication skills.
Excellent telephone and customer service skills.
Demonstrated ability to use a computer with Microsoft Word, Outlook and EMR software.
Strong organizational skills with the ability to multi-task.
The ability to attend work on a regular basis.
The ability to adhere to safety rules and other reasonable regulations pertaining to the job.
The ability to refrain from negativity or excessive irritability.
The ability to work in cooperation with other workers.
Ability to maintain confidentiality and thorough knowledge of HIPAA policies and procedures.

Responsibilities

Receives and responds to tasks created in the EMR system for the Central Orders team and is responsible for follow up on all central orders tasks.
Reviews orders for accuracy prior to generating and processing.
Generates, processes, and send external order requisition(s) and supporting clinicals from the EMR to EHRfax; and electronically faxes to external testing facilities within 24 hours of ordering.
Coordinates and schedules internal ENTA testing orders.
Facilitates sending scheduled internal ENTA testing orders to the Authorizations team.
Ensures all patients with an order have a follow up appointment scheduled when indicated by the physician; schedules appointments when needed.
Communicates with physicians regarding orders when necessary.
Documents in the EMR any pertinent patient communications.
Updates/populates patient chart with relevant data.
Fields calls regarding order requisition(s) for diagnostic testing, internal or external, from patients, facilities, office staff, and physicians.