Project Coordinator - Customer Orders

Pella Windows & Doors•Geneva, IL

1d•$29 - $35•Hybrid

About The Position

We are seeking a detail-oriented and customer-focused Project Coordinator to join our team at our Geneva branch location. This hybrid role plays a key part in ensuring the seamless execution of customer orders from contract through final resolution. The Project Coordinator partners closely with sales teams, order fulfillment teams, and third-party providers to deliver an exceptional customer experience. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving and working with a cross functional team, and is detail orientated. Relocation is not offered for this position.

Requirements

Provide superb customer service
Works collaboratively with Pella team members and customers
Enjoys working in fast-paced environment with a high sense of urgency
Strong problem-solving skills
Seeks out internal experts and utilizes their knowledge
Adaptable to changing processes and priorities
Focused on details and follow through
Proficiency with Microsoft Office and ability to learn internal software programs and applications
High School Diploma or GED
Proficiency with Microsoft® Word, Excel, Outlook and PowerPoint software applications
Excellent verbal and written English language skills are required as well as good public relations, public speaking, and customer service skills.
Ability to read, interpret, understand and explain documents such as sales processes, product specifications or warranty manuals.
Ability to effectively present information to others, gather information from others, and respond appropriately to questions from customers, coworkers and managers.
Must display excellent phone and email etiquette.
Must be able to present appropriate attitude for the situation when interacting with customers or coworkers.
Must be a team player and exhibit a strong desire to learn and promote self-growth.
Must be pro-active, self-disciplined, self-motivated, and have a demonstrated ability to follow projects through to completion.
Attention to detail is required.
Must be able to demonstrate organizational skills, prioritize tasks, and meet deadlines.
Must be able to develop trust, respect, and confidence of customers, coworkers and managers.
Must present in a clean and neat physical appearance.
Must be able to investigate issues and resolve conflict in the best interests of the business and our customers.
Ability to subtract two digit numbers and to multiply and divide with 10s and 100s.
Ability to perform calculations using units of money, time, measurement, etc.
Ability to calculate figures and amounts such as proportions, percentages, area, length, width, height, and depth.
Ability to apply basic concepts of algebra, geometry and general business math.

Nice To Haves

AA or Technical degree preferred
0-2 year’s customer service, or general business experience preferred
Prior knowledge of general construction applications and terminology and/or window and door applications or components is desirable but not required.
Will be expected to develop proficiency in Pella proprietary software (i.e. PQM, POETS, OMS, etc.).

Responsibilities

External and internal customer contact
Reviewing and booking orders from the sales team
Purchasing product from vendors and our corporate manufacturing facilities
Recording key dates and activities related to orders
Scheduling and releasing completed product
Scheduling of Value Add and Pre-finish
Coordinating delivery of customer orders
Collects customer payments following installation or delivery as needed
Managing recovery process for shortages and damaged product
Ordering parts and/or scheduling service appointments as needed
Processes factory credits to Pella Corporation and provides follow up/revision to pending or denied credits
Resource for PQM /ADM and product offering questions
May assist with physical inventory and help resolve inventory discrepancies
Promotes and facilitates continuous improvement activities in the department
Coordination and management of installation permits
Collecting and verifying Lead Safe Install paperwork when applicable
Scheduling installation of Pella products
Scheduling installation recovery appointments
Approving and processing payments for sub-contracted installation companies