Central Operations Team Lead-Title

D.R. Horton•Conroe, TX

4d•Onsite

About The Position

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. D.R. Horton, Inc. is currently looking for a Central Operations Team Lead-Title. The right candidate will Assist the Central Operations Manager to effectively lead their team of direct reports to provide excellent customer service, ensure proper company culture and achieve company objectives.

Requirements

Bachelor’s degree or equivalent
Five + years of escrow/title agency experience
Must have a vehicle and valid driver’s license
Proficiency with MS Office and email

Nice To Haves

Strong communication skills
Ability to multi-task and attention to detail

Responsibilities

Assist the Central Operations Manager to effectively lead their team of direct reports to provide excellent customer service, ensure proper company culture and achieve company objectives.
Assist in training and onboarding new teammates.
Ensure each teammate provides excellent customer service.
Monitor pipeline including but not limited to monitoring turn times and managing files escalations and rush files.
Be involved in the growth and development of teammates on team through teammate development and succession planning.
Monitor teammate performance to ensure quality and compliance with relevant procedures.
Continually evaluate processes to drive efficiencies.
Assist with questions and/or issues directed to the team from all customers.
Assist with file production as needed.
Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company.
Ability to travel overnight.