Central Operations Specialist (Part-Time)

Jackpot • Woburn, MA

22h • Onsite

About The Position

At Jackpot, the mission is to create the most trusted online lottery and gaming destination, providing a seamless, user-friendly experience for players globally to enjoy games in a secure, exciting, and engaging environment. The company fosters a culture built on core values: Decisiveness, Grit, and Lifelong Learning, which guide collaboration, innovation, and support in scaling the platform. The role is for a proactive, detail-oriented Central Operations Specialist to support daily operations in data management, infrastructure support, product troubleshooting, and quality control. This part-time position offers hands-on experience working with operations, product, and cross-functional teams to ensure smooth system and fulfillment operations, efficient workflows, and scalable processes. The specialist will have clear ownership of key operational tasks and the opportunity to make a tangible impact across the organization. The schedule is flexible based on business needs, but weekend availability is a requirement. Candidates must be based in Arkansas, Arizona, Colorado, Massachusetts, or Ohio.

Requirements

• 2+ years in data analysis, technical support, operations, or quality control.
• Proficient in Excel.
• Strong troubleshooting and root cause analysis skills.
• Able to review complex datasets and identify patterns or anomalies.
• Basic understanding of hardware, systems, or data environments; comfortable learning new tools quickly.
• Clear written and verbal communication skills; able to explain technical issues to non-technical teams.

Nice To Haves

• Familiarity with Tableau dashboards
• Basic SQL is a plus

Responsibilities

• Monitor systems, dashboards, and operational workflows; resolve routine issues and escalate complex ones.
• Assist with hardware, PCs, and application troubleshooting.
• Maintain accurate documentation of recurring issues to support product and engineering improvements.
• Review large datasets for accuracy, completeness, and consistency.
• Identify anomalies, flag inconsistencies, and escalate as needed.
• Contribute to process improvements to increase operational efficiency.
• Support product testing, provide actionable feedback, and help ensure quality standards for customer orders and services.
• Help operational teams understand SOPs and implement system best practices.

Benefits

• Hourly Pay Rate: $19-$22/hour for candidates based in Arkansas and Ohio. $21-$24/hour for candidates based in Arizona, Colorado, or Massachusetts.
• 401(k)
• Paid Time Off
• A values-driven team culture built through intentional hiring, fostering collaboration and alignment.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed