Central Office Manager (9815)

Lutheran Services Florida • Egypt Lake-Leto, FL

6d • Onsite

About The Position

The Central Office Manager is responsible for overseeing the daily operations of LSF’s Central Services office in Tampa, ensuring a professional, safe, efficient and welcoming workplace for employees, visitors and business partners. This position manages office operations, facilities coordination, administrative processes, vendor relationships and supervision of the Central Receptionist while supporting organizational initiatives and maintaining a high standard of customer service. The Central Office Manager serves as the operational hub for the Central Services office, proactively identifying opportunities to improve efficiency and enhance the employee experience. This is an office-based role.

Requirements

• Associates’ degree in business administration or related degree required.
• 3-5 years of office management or administrative experience.
• Proficiency with Microsoft Office Suite.
• Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.

Nice To Haves

• Bachelor's degree preferred.
• Experience supervising administrative staff preferred.
• Strong organizational and project management skills.
• Excellent written and verbal communication skills.
• Ability to prioritize multiple projects in a fast-paced environment.
• Professional demeanor and strong customer service skills.
• Team-oriented with positive attitude.
• Commitment to social services with an appreciation for faith-based approach.

Responsibilities

• Oversee the day-to-day operations of the Tampa Central Services office.
• Supervise and provide guidance to the Central Receptionist.
• Ensure the office is professional, organized, safe and operating efficiently.
• Manage office supply inventory and purchasing.
• Coordinate office equipment maintenance and service requests.
• Support onboarding logistics for new Central Services employees, including workspace preparation.
• Coordinate office security needs including badge access, keys and visitor procedures.
• Manage incoming and outgoing mail, deliveries and shipping processes.
• Assist with company-wide meetings, trainings and special events hosted at the Central Services office.
• Develop and maintain office procedures and administrative best practices.
• Promote a welcoming, customer-service-oriented environment for employees and guests.
• Provide administrative support to the EVP of Human Resources, EVP of Head Start, VP of Information Technology, VP of Strategy & Quality, and VP of Talent.
• Manage calendars, coordinate appointments, and schedule meetings.
• Coordinate travel arrangements, including airline reservations, hotel accommodations, and conference registrations.
• Process and track company mileage reimbursements.
• Reconcile corporate purchasing card (P-Card) expenses and receipts through Bank of America Works.
• Create, process, and track Purchase Requisitions (PRFs) and Purchase Orders (POs) through Microix.
• Coordinate new vendor setup and maintain vendor records, including tracking vendor number assignments.
• Maintain an active Notary Public commission and provide notary services as needed.
• Coordinate onboarding activities for Central Services new hires.
• Initiate and track background screenings and drug screenings for new employees.
• Process screening-related payments and charges through Bank of America Works.
• Notarize new hire affidavits and other employment-related documents.
• Enter and maintain New Employee Orientation survey data.
• Serve as a backup processor and approver in Bank of America Works for Human Resources transactions.
• Coordinate meeting logistics, materials, and preparation for Human Resources team meetings.
• Serve as a backup approver for timesheets, company mileage, and related administrative processes.
• Process invoices and conduct follow-up activities through Microix.
• Manage and maintain nomination tracking spreadsheets for Heroes and High Fives recognition programs.
• Prepare award correspondence and recognition letters.
• Coordinate ordering, shipping, and distribution of employee recognition awards.
• Chair and facilitate monthly Heroes and High Fives committee meetings.
• Process purchase orders for computer equipment and technology-related purchases, averaging approximately 50 orders per month.
• Provide administrative support to the IT Department through processing of BOA Works transactions, Microix requests, and company mileage approvals.
• Assist with tracking technology purchases and vendor communications to support departmental operations.
• Other duties as assigned.

Benefits

• Medical, Dental and Vision
• Telehealth (24/7 online access to Doctors)
• Employee Assistance Program (EAP)
• Employer paid life insurance (1X salary)
• 13 paid holidays + 1 floating holiday
• Generous PTO policy (starting at 16 working days a year)
• 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree