Central Intake Coordinator

Behavioral Health Network•Springfield, MA

About The Position

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking a Central Intake Coordinator to join our Central Intake Division team and help advance our mission of empowering people to live healthier, more fulfilling lives.

Requirements

Demonstrated cultural competence and ability to communicate effectively with individuals from a variety of cultural backgrounds.
Ability to assess risk and work effectively with challenging and diverse populations.
Knowledge of BHN substance use programs, other BHN programs, and community resources, including how to help individuals access them; knowledge of medication clinic workflows and processes.
Excellent verbal and written communication skills.
Excellent computer skills, including email and database systems; EHR experience helpful.
Knowledge of mental illness and substance use disorders and treatment, including severe mental illness.
Minimum of 2 years of related experience; call center or intake experience preferred.
High School Diploma or GED required.

Nice To Haves

Experience verifying insurance preferred.
Associate’s or Bachelor’s Degree in a related field preferred.
EHR experience helpful.

Responsibilities

Demonstrated cultural competence and ability to communicate effectively with individuals from a variety of cultural backgrounds.
Ability to assess risk and work effectively with challenging and diverse populations.
Knowledge of BHN substance use programs, other BHN programs, and community resources, including how to help individuals access them; knowledge of medication clinic workflows and processes.
Excellent verbal and written communication skills.
Excellent computer skills, including email and database systems; EHR experience helpful.
Knowledge of mental illness and substance use disorders and treatment, including severe mental illness.
Experience verifying insurance preferred.
Minimum of 2 years of related experience; call center or intake experience preferred.
High School Diploma or GED required; Associate’s or Bachelor’s Degree in a related field preferred.