Central Fill Pharmacy Manager

CVS Health•Denver, CO

16h•Onsite

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Overview: As a Central Fill Pharmacy Manager, you have a critical role at the forefront of delivering our purpose, modeling our values, and demonstrating genuine, authentic care for our patients. In addition to leading and directing your Pharmacists and Pharmacy Technician Support Staff, you are accountable for the management, oversight and operation of all aspects within your pharmacy. CVS Central Fill pharmacies manage, fulfill, and ship prescriptions to retail stores in a closed-door setting. These pharmacies fulfill 10k-40k prescriptions per week utilizing multiple retail systems that are specialized for Central Fill operations. The Pharmacy Manager is responsible for managing the overall operations of the Central Fill pharmacy, including oversight of 20+ employees and 15+ non-resident pharmacy licenses. The Pharmacy Manager will be tasked with managing development & performance of their team and setting goals for streamlined operations of their facility. This includes ensuring that hiring goals are met and maintained to budget, resources are in place for fulfillment of budgeted prescriptions, prescription cost to fill is monitored, orders are delivered to stores on time and with efficiency, and compliance with the regulatory requirements of all state licenses is maintained. He/she is expected to think outside the box and partner with the corporate team to meet these goals. In addition, the Central Fill Pharmacy Manager will complete pharmacist workflow tasks such as verification. This includes: Patient Safety Pharmacy Professional Practice Regulatory Requirements Quality Assurance Customer Service Personnel Management Inventory Management Financial Profitability Loss Prevention Workflow Management Additionally, you will: Lead with Heart – display empathy and compassion for your store and field leaderhop in retail, as well as with the colleagues on your team Motivate, inspire and develop your Pharmacy Support Staff by balancing assignments that maximize colleagues’ strengths, address development opportunities and decrease knowledge gaps Identify critical business opportunities and contribute to the development of meaningful solutions to drive growth and improve performance in your pharmacy Successfully implement those solutions by leading your team to achieve specified goals Adapt to change and adjust plans to thrive in a dynamic environment Seek new ways to grow, collaborate with others and deliver better outcomes Align others around purpose to gain support and commitment Actively contribute to a ‘team’ culture that promotes caring, energy, enthusiasm and pride Apply acquired knowledge to help drive healthy outcomes and differentiate CVS from competitors

Requirements

5+ years’ experience directly leading a team to meet, and exceed, business outcomes
5+ years’ experience building a high performing team
Demonstrated track record of success in high-volume pharmacy management
Ability to diagnose operational challenges and deliver impactful solutions in real time
Ability to hold teams accountable in a fair, supportive and equitable manner
Ability to effectively create goals and prioritize key action plans
Proactivity with tackling issues in a timely and decisive manner, while keeping broader organizational dynamics in mind
Ability to perform under pressure, adapt to changing dynamics, and find solutions that satisfy multiple “customers” of the business
Ability to learn and train teams to use complex pharmacy fulfillment systems, including prescription processing software, fulfillment and verification automation machines, patient management tools, shipping systems, etc.
Ability to utilize basic functions of Microsoft Office including Teams, Outlook, Excel, and Word
Prior experience managing high volume pharmacies and/or field management experience
Ability to build high performing teams and develop key talent
Ability to utilize prescription processing software and basic functions of Outlook, Excel, and Word
Strong time management skills
Strong personal integrity and judgment, evidenced by a track record of managing highly-sensitive or highly-visible business matters
Strong communication skills in both formal and informal writing and speech
Strong ability to build fast, credible relationships with leader, peers and team
Demonstrated growth mindset and willingness to learn and accept feedback
Proven track record of high performance
Ability to stand during the entirety of shifts lasting 8+ hours
Manual dexterity of both hands and wrists
Lift up to 30 lbs
Flexible availability to work various shift times
Active Pharmacy License in the state in which you are employed
Not on the DEA Excluded Parties List
No pending felony charges or convictions for criminal offenses involving controlled substances
Ability to concentrate on a task over a period of time without being distracted
Use and understand verbal and written communication to interact with customers and colleagues
Actively listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Ability to use math to solve a problem, such as calculating day’s supply of a prescription
Is able to judge when something is wrong or is likely to go wrong; recognizing there is a problem
Choosing the best course of action when faced with a complex situation with several available options
The worker is required to have close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts
Remaining upright on the feet, particularly for sustained periods of time
Moving about on foot to accomplish tasks, particularly for moving from one work area to another
Picking, pinching, typing or otherwise working primarily with fingers rather than whole hand or arm
Extending hand(s) and arm(s) in any direction
Bending body downward and forward by bending spine at the waist
Stooping to a considerable degree and requiring full use of the lower extremities and back muscles
Expressing or exchanging ideas by means of spoken word; those activities where detailed or important spoken instructions must be conveyed accurately
Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication
Exerting up to 30 lbs of force occasionally and/or up to 10 lbs of force frequently, and/or a negligible amount of force constantly to move objects
Ability to maintain regular and reliable attendance
Ability to stand during the entirety of shifts lasting 8+ hours
Manual dexterity of both hands and wrists

Nice To Haves

8+ years’ experience directly leading a team to meet, and exceed, business outcomes
8+ years’ experience building a high performing team
Proven ability to impact and influence for strong results

Responsibilities

Manage, fulfill, and ship prescriptions to retail stores in a closed-door setting.
Manage the overall operations of the Central Fill pharmacy, including oversight of 20+ employees and 15+ non-resident pharmacy licenses.
Manage development & performance of their team and setting goals for streamlined operations of their facility.
Ensure hiring goals are met and maintained to budget.
Ensure resources are in place for fulfillment of budgeted prescriptions.
Monitor prescription cost to fill.
Ensure orders are delivered to stores on time and with efficiency.
Maintain compliance with the regulatory requirements of all state licenses.
Complete pharmacist workflow tasks such as verification.
Lead with Heart – display empathy and compassion for your store and field leadership in retail, as well as with the colleagues on your team.
Motivate, inspire and develop your Pharmacy Support Staff by balancing assignments that maximize colleagues’ strengths, address development opportunities and decrease knowledge gaps.
Identify critical business opportunities and contribute to the development of meaningful solutions to drive growth and improve performance in your pharmacy.
Successfully implement those solutions by leading your team to achieve specified goals.
Adapt to change and adjust plans to thrive in a dynamic environment.
Seek new ways to grow, collaborate with others and deliver better outcomes.
Align others around purpose to gain support and commitment.
Actively contribute to a ‘team’ culture that promotes caring, energy, enthusiasm and pride.
Apply acquired knowledge to help drive healthy outcomes and differentiate CVS from competitors.
Complete verification with accuracy.
Work efficiently to meet productivity goals.
Effectively make clinical decisions.
Utilize prescription processing software and basic functions of Outlook, Excel, and Word.
Maintain regular and reliable attendance.
Any additional tasks as required by the supervisor or manager.