Central Dispatch

Altorfer CAT • Naperville, IL

5d • $60,000 - $75,000 • Hybrid

About The Position

The purpose of this position is to provide efficient operation of the Altorfer Rental Central Transportation. As Dealers start and grow their businesses, they will face different sets of challenges, which will require different types of support. The role of the Central Transportation Dispatcher is to efficiently deliver and pick up a variety of equipment to support the needs of the customer and the dealership. To be effective the Central Transportation Dispatcher must establish an understanding of the objectives and accountabilities below. Must be able to work with minimal manager supervision and has the authority to make daily business and operational decisions without constant manager approval. Must be able to act in a quick and persuasive manner to meet the day to day demands of the customers and fellow Altorfer employees. Regularily makes independent operational decisions that affect customer satisfaction, cost control, and business efficiency. Communications skills are essential to succeed in this position. Discusses customer needs, suggesting the most suitable and safe equipment for the application. Works closely with all personnel to ensure customer satisfaction. Is a source of information for salespeople and coordinators about related equipment and delivery options available in the local market area. Asks questions about delivery conditions such as dock heights, narrow streets, etc. Notify customers immediately if there are any delivery delays.

Requirements

• Understands usage and applications of all rental equipment and services offered.
• Must have thorough knowledge of “common” equipment loads and how to organize.
• MS Word and Excel a plus. Basic computing key to role success using software for dispatch
• Must recognize differences between similar products and the advantages / disadvantages of particular applications.
• Must have working knowledge of construction phases to properly advise applications.
• Must have knowledge of permits and how to obtain them (state, local, county)
• While this role does require data input, a genuine understanding of trucking is required to be able to properly fill trucks to the fullest extent as it affects all areas of our daily operation.

Responsibilities

• Schedule outside hauling for deliveries/pickups that cannot be made with Altorfer owned vehicles.
• Exercises discretion in evaluating and selecting third party hauling vendors, balancing cost, efficiency, and customer impact.
• Maximize routes for drivers. Works with 8-12 drivers daily scheduling routes as to have trucks full going out and returning to the stores.
• Complete timely paperwork, reporting and invoicing.
• Actively communicate with customers, sales team and rental coordinators daily with equipment being dispatched.
• Complete special assignments or projects from Rental Operations and Sales Manager by required time.
• Will be utilized to do monthly/yearly trucking budgets.
• Tracking services/repairs on delivery fleet. Responsible for making decisions on repairs to delivery vehicles.
• Advises senior leadership on fleet replacement and acquisition strategy, providing cost and utilization analysis to support purchasing decisions.
• Required to order state and local oversize and over width hauling permits.
• Follow established procedures to communicate with the service dept. on equipment related issues.

Benefits

• Health, Dental, Vision, Disability, and Life Insurance
• 401(k)
• Paid Holidays
• Paid Parental Leave and Funeral Leave
• Paid Time Off: Prorated 80 hours of PTO
• Education Assistance
• Voluntary Benefits: Supplemental Insurance, Accident, Critical and Hospital Indemnity Insurance, Legal Assistance and Identity & Fraud Protection

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed