Central Admissions Coordinator

Volare Health, LLC•Louisville, KY

7d•Onsite

About The Position

The Central Admissions Coordinator manages the inquiry and admissions process for multiple facilities from the corporate office supporting our Louisiana region. This role serves as a key point of contact for referral partners, families, and internal teams, ensuring timely, accurate, and professional coordination of admissions while supporting occupancy and census goals.

Requirements

Associate degree in Healthcare Administration, Marketing, Nursing, or related field required
Minimum of 2 years of experience in admissions, healthcare coordination, or a related role
Strong understanding of healthcare systems, medical terminology, and insurance/reimbursement processes (Medicare, Medicaid, Managed Care)
Excellent organizational, communication, and time management skills
Ability to work independently, manage multiple priorities, and make sound decisions in a fast-paced environment
Proficiency with computers, EHR systems, and Microsoft Office applications
Flexible schedule with the ability to adjust hours based on admissions needs

Nice To Haves

bachelor’s degree preferred
skilled nursing or post-acute experience preferred

Responsibilities

Manage all aspects of the referral and admissions process, including electronic referrals, e-faxes, phone inquiries, and follow-up communication
Respond promptly to hospital discharge planners, families, and referral sources with accurate facility and bed availability information
Review referrals using clinical criteria, escalate when needed, and communicate admission decisions efficiently
Coordinate with business office teams to verify benefits, confirm payers, and secure pre-authorizations as required
Maintain up-to-date knowledge of bed availability, facility services, and payer requirements across all supported locations
Communicate projected admissions to facility teams, including room assignments, transportation arrangements, and equipment needs
Ensure completion of admission documentation and required signatures prior to resident arrival
Collaborate closely with Administrators, Directors of Nursing, and Community Relations teams to support appropriate admission decisions
Monitor inquiry, admission, and census trends; maintain logs and prepare reports to support quality improvement initiatives
Maintain a database of referral sources, medical contacts, and community resources while staying informed on industry trends and regulations
Enter and maintain accurate data in the EHR system
Support training and guidance for staff on admissions processes and managed care procedures
Uphold HIPAA standards and ensure confidentiality of protected health information
Promote resident rights, safety standards, and company policies in all interactions
Participate in ongoing education, training, and quality improvement activities
Provide excellent customer service through compassionate and professional communication