Central Account Executive -Private Risk

Lockton•Kansas City, MO

1d•Remote

About The Position

This role focuses on maintaining and enhancing relationships with existing clients by executing proactive, creative, and ongoing contact initiatives. The executive will proactively understand client account requirements and needs, provide strategic planning and consulting advice, and regularly consult with clients to review various aspects of their accounts, including investment options, vendor services, fees, strategies, goals, large claims, and utilization results. The position also involves reviewing profitability assists on fee-at-risk proposals, assisting in the establishment and attainment of revenue goals, and providing input on policies, procedures, and strategic plans. Developing and maintaining strong working relationships with carriers, vendor servicing networks, and other providers is crucial, as is overseeing issue resolution between clients and vendors. The role includes coordinating market selection for new and renewal business, initiating new business report activities, generating new business through cross-selling, and negotiating program terms and costs. Additionally, the executive may help coordinate day-to-day administrative activities among account servicing teams, provide information and training to department associates, mentor and train junior staff, and research industry trends, product development, and government regulations. Other responsibilities and duties as needed will also be performed.

Requirements

Bachelor’s Degree in Business Administration or related field and/or years of experience equivalent
Typically more than 7 years of Client services experience is required
Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint)
Strong verbal and interpersonal communication skills required
Demonstrates strong working knowledge and experience within brokerage industry
Understands industry trends and governmental regulations
Ability to complete continuing education requirements as needed
Ability to attend company, department, and team meetings as required, including industry training sessions
Ability to comply with all company policies and procedures, proactively protecting confidentiality of Client and company information
Ability to efficiently organize work and manage time in order to meet deadlines
Ability to travel by automobile and aircraft
Ability to use office equipment such as a computer, keyboard, calculator, photocopier, and facsimile machine
Ability to work on a computer for a prolonged amount of time
Ability to work outside of normal business hours as needed
Legally able to work in the United States

Responsibilities

Maintains and enhances Lockton’s relationships with existing Clients by executing proactive, creative, and on-going contact initiatives
Proactively understands the requirements and needs of a Client account
Provide strategic planning and consulting advice to clients including the production of Requests for Proposal, coordination of vendor responses, analysis and comparison of RFP responses, and preparation of a client report with recommendations
Consults with Clients to review investment options, bender services, fees, strategies and goals
Consults regularly with Clients to review large claims, abnormal utilization results, and monthly claims experience
Reviews and issues profitability assists on all “fee-at-risk” proposals
Assists in the establishment and attainment of revenue goals for existing and new business
Provides input in the development and implementation of policies and procedures, as well and operating and strategic plans within area of specialty
Develops and maintains dependable working relationships with carriers, broker servicing networks, and other providers
Oversees issue-resolution between Client and the Vendor
Coordinates market selection for new and renewal business on designated accounts
Initiates and duplicates new business report activities
Generates new business opportunities through cross-selling
Negotiates program terms and costs
May help coordinate the day-to-day administrative activities among those servicing the Client’s account including the coordination of all support services such as claims and loss control
Provides information, concepts, techniques, and programs to department Associates to improve and enhance working knowledge
Mentors and trains junior-level staff
Researches and understands industry trends, product development government regulations
Performs other responsibilities and duties as needed