Center Supervisor

LFB•High Point, NC

8d•Onsite

About The Position

Responsible for all aspects of the donor center in the absence of the Assistant Manager and/or Director of Center Operations. Ensures compliance with all federal, state, local, and company-specific rules, regulations, and practices related to the quality and safety of products, donors, and employees. Provides clear instructions, conducts meetings, and communicates performance expectations. Participates with management in conducting performance appraisals, providing performance feedback. With management review, documents verbal and written coaching level corrective actions as needed. Assists in maintaining up-to-date employee training files, checklists, and assists with performance evaluations and certification status. Develops and implements active donor recruitment advertising campaigns to improve production levels. Manages and develops talent within the donor center. Participates in the selection process of new staff for the donor center. Works collaboratively with staff, peers, and management to achieve business goals. Communicates continuously and resolves conflicts proactively. Learns and maintains thorough familiarity and compliance with all state and federal regulations, Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP), and internal Company Procedures. Maintains a thorough knowledge of applicable Company and departmental policies, and regulated procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future. Maintains a positive and professional demeanor during all interactions with donors, fellow employees, and vendors. Regular attendance and arriving on time to all scheduled shifts and mandatory meetings. Maintains confidentiality of personnel, donor, and center information. Actively participates in root cause analysis, deviation management, and process improvement. Performs donor counseling and reports to local and state agencies as applicable. Initiates and assists in donor investigations regarding Post Donation Information. Assists with the annual re-certification process for non-trainers. Will be cross-trained in all technical areas and other functions to meet the needs of the business. Other duties as assigned.

Requirements

High school diploma or equivalent required
Minimum of two (2) years of relevant work experience including one (1) year experience in a supervisory position, preferably in a regulated industry or; Associate’s Degree in Science or Business Management
Strong verbal and written communication skills
Must have above average problem-solving and decision-making abilities
Proficiency with computers
Must have explicit attention to detail
Must have excellent analytical skills, organization skills, and follow-up
Ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure and technical manuals
Ability to interpret a wide variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
Use hands to handle or feel objects, tools, or controls; reach with hands and arms; and talk or hear
Frequent leaning, bending, stooping, crouching, and reaching above the shoulders and below the knee
Manual dexterity to perform all phases of donor plasmapheresis
Ability to make and analyze a physical assessment of heart, lung sounds, signs of drug use, etc
Ability to stand for extended periods of time for up to four (4) hours at a time
Ability to lift, tug, pull up to fifty (50) pounds

Responsibilities

Responsible for all aspects of the donor center in the absence of the Assistant Manager and/or Director of Center Operations
Ensures compliance with all federal, state, local, and company-specific rules, regulations, and practices related to the quality and safety of products, donors, and employees
Provide clear instructions, conduct meetings, and communicate performance expectations
Participate with management in conducting performance appraisals, providing performance feedback
With management review, document verbal and written coaching level corrective actions as needed
Assist in maintaining up-to-date employee training files, checklists, and assist with performance evaluations and certification status
Develop and implement active donor recruitment advertising campaigns to improve production levels
Manage and develop talent within the donor center
Participates in the selection process of new staff for the donor center
Work collaboratively with staff, peers, and management to achieve business goals
Communicate continuously and resolves conflicts proactively
Learn and maintain thorough familiarity and compliance with all state and federal regulations, Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP), and internal Company Procedures
Thorough knowledge of applicable Company and departmental policies, and regulated procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future
Maintain a positive and professional demeanor during all interactions with donors, fellow employees, and vendors
Regular attendance and arriving on time to all scheduled shifts and mandatory meetings
Maintain confidentiality of personnel, donor, and center information
Actively participates in root cause analysis, deviation management, and process improvement
Performs donor counseling and reports to local and state agencies as applicable
Initiate and assist in donor investigations regarding Post Donation Information
Assist with the annual re-certification process for non-trainers
Will be cross-trained in all technical areas and other functions to meet the needs of the business
Other duties as assigned