Center Supervisor

Join Parachute•Greenville, TX

6d•Onsite

About The Position

As the Center Supervisor, you’ll be a key partner to the center leadership team and a visible leader on the donor floor, helping coordinate critical aspects of daily operations while ensuring a safe and welcoming experience. You will be a key part of the culture - jumping in wherever necessary and helping to create a positive environment for the team and our donors. You will have a unique opportunity to be part of a high-growth organization, one that is changing rapidly and creating new opportunities for our high-performing team members.

Requirements

High school diploma, GED equivalent, or higher education
1+ years of experience in supervisory roles
Ability to lift 50 lbs and stand or walk for extended periods
Ability to work flexible hours including evenings, weekends, and holidays
A Detail -Oriented Problem Solver – You take ownership. You're excited to get in the weeds, know how to creatively prioritize and solve a long, ambiguous, and evolving task list, are trustworthy and outcomes oriented.
An Empathetic Communicator – You know how to adapt your communication style to meet different audiences (staff with different styles, donors, Ops leadership); you have strong conflict resolution skills, are even-keeled under pressure, and know how to motivate and inspire others.
A Development-Minded Employee - You are self-aware and curious, have integrity, and have a track record of steep learning curves.
A Data-Driven Decision Maker – You are metrics driven, have strong logical reasoning and decision-making skills, aren’t distracted by one-offs or edge cases.

Nice To Haves

Additional pay for candidates who hold a medical license/certification (EMT or Paramedic)

Responsibilities

Support leadership to manage the team of phlebotomists and physician substitutes to hit daily and weekly operational and compliance goals.
Manage the flow of donors and employees to match the needs of the business (including adherence to SOPs, equipment functionality, etc.).
Monitor compliance with both regulatory and company requirements for best practices, documenting any deviations from expected behavior.
Have an eye on the end-to-end donor experience.
Help train new hires and provide ongoing education to staff on proper techniques, safety protocols, and customer service standards.
Assist with the management of supplies to ensure there are no disruptions to operations.
Address donor or staff concerns promptly and escalate issues to the Center Leadership as needed.