Center Operations Supervisor

Trumpet Behavioral Health • Wesley Chapel, FL

2d • $50,000 - $60,000 • Onsite

About The Position

The Center Operations Supervisor (COS) is an exempt role responsible for day-to-day operational support of the center. Working with the Director of Clinical Operations, the COS helps ensure excellence in daily operations and supports the Clinical Leadership Team with employee training, mentorship, and supervision. The position oversees scheduling, CentralReach records, authorization support, facility operations, and hiring-related activities. The schedule must be available Monday through Friday, 7:00 a.m. to 4:00 p.m., but may change based on center needs. Starting pay is $50,000–$60,000, depending on experience.

Requirements

• High school diploma or GED.
• Current and valid CPR and first aid certification.
• Reliable means of transportation and compliance with the company Motor Vehicle policy.
• Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group settings.
• Ability to perform basic arithmetic, calculate rates, ratios, and percentages, and interpret bar graphs.
• Ability to follow written, oral, or diagram-based instructions and solve problems involving several concrete variables in standardized situations.
• Computer experience with Microsoft Office applications, including Word, Excel, PowerPoint, Access, Publisher, and Outlook, as well as Chrome and Internet Explorer.
• Demonstrated adaptability, professionalism, conflict-resolution skills, commitment to quality, teamwork, communication, and problem-solving ability.
• Availability Monday through Friday, 7:00 a.m. to 4:00 p.m.; hours may change based on center needs.

Nice To Haves

• At least one year of related experience or training in an operational support role is preferred.

Responsibilities

• Oversee reception, including greeting families and team members, answering calls, and receiving mail.
• Maintain building access and security, including accurate authorized-pickup information and access control for approved guardians and team members present in the building.
• Reschedule services and communicate schedule changes, cancellations, and day-of changes with families and team members.
• Support intake assessment scheduling and set up family portal access as needed.
• Maintain accurate and current CentralReach data, including schedules, appointment conversions, pipeline dates, client and staff profiles, and documentation management reports.
• Support payroll through coding, timekeeping compliance, appointment conversions, and note amendments.
• Support team member relations by welcoming new hires, assisting with basic needs, organizing events, and covering breaks.
• Maintain center operations and facility upkeep, including ordering supplies and supporting safety and compliance drills and audits.
• Coordinate with the facilities team and vendors to address center needs.
• Assist with documenting and reporting reportable events involving clients, caregivers, or employees, as directed by the appropriate leaders or departments.
• Receive and organize confidential client documents, including intake, authorization, insurance coverage, coordination of benefits, and other required records.
• Maintain confidential team member records, including licenses, certifications, credentialing records, and related correspondence.
• Provide basic technology support and manage inventory.
• Provide basic HR and administrative support for onboarding, offboarding, timekeeping, training setup, final paychecks, document collection, and time-record accuracy.
• Support the Center Director with coaching and corrective-action documentation as needed.
• Assist team members with certifications, applications, and exams, including related payment and documentation.
• Support marketing efforts and events, including delivering brochures, taking pictures, and coordinating and setting up events.
• Support authorization processes and the Authorizations Team as needed for payer requirements.
• Support candidate interviews as determined by the Talent Acquisition team.
• Follow company policies and procedures, including confidentiality and mandated-reporting standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED