Center Operations Director (Float) (Associate) - Houston, TX

ChenMed•Houston, TX

11d•$83,638 - $119,482•Onsite

About The Position

The Associate Center Operations Director (Float) is responsible for center operations, including center performance, scheduling optimization, patient experience, and center culture, including turnover and engagement. The role has primary responsibility for day-to-day center operations and direct supervision of employees. The Director ensures the needs of the center, physicians, clinicians, care teams, patients, and visitors are met. The position may require travel to centers within the market and flexibility to work evenings, weekends, and/or holidays. The role focuses on improving patient experience and appointment access, managing patient disenrollment and orphan patients, fostering team engagement, planning workforce needs, onboarding line staff, and improving teammate retention. It also requires applying data-driven decision-making, strong operational and regulatory knowledge, independent judgment, and effective problem-solving. The position requires a bachelor's degree in healthcare administration, business administration, a biological science program, or a closely related discipline. Additional experience beyond the minimum may be considered in lieu of the required education on a year-for-year basis. Candidates must have at least five years of related work experience in a medical clinic, hospital, or similar environment and at least three years of supervisory or managerial experience in a medical clinic, hospital, or similarly regulated environment. The listed annual salary range is $83,638–$119,482. The position may also be eligible for bonuses or commissions.

Requirements

Bachelor’s degree in Healthcare Administration, Business Administration, a Biological Science program, or a closely related discipline; additional experience above the minimum may substitute for the required education on a year-for-year basis.
At least 5 years of related work experience in a medical clinic, hospital setting, or similar environment.
At least 3 years of supervisory or managerial experience in a medical clinic, hospital setting, or similarly regulated environment.
Ability to build relationships and foster collaboration and mutual respect with staff, patients, and external partners.
Strong business acumen and a data-driven mindset, including analyzing performance indicators and metrics to identify improvement areas and track progress.
Ability to develop and implement strategies to engage and develop team members and promote professional growth and job satisfaction.
Knowledge of general operations standards, functions, methods, techniques, practices, processes, and procedures.
Understanding of applicable regulatory standards and local, state, and federal laws, and how to locate standards and interpretations.
Excellent critical reasoning, decision-making, and problem-solving skills, including analyzing situations, determining risks, and resolving or preventing recurring issues.
Strong organizational skills and attention to detail; ability to manage multiple tasks, short deadlines, interruptions, and shifting priorities.
Intermediate working knowledge of Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook, and other word-processing, spreadsheet, database, email, and presentation software.
Spoken and written fluency in English.
Ability to exercise independent judgment.
Flexibility to work evenings, weekends, and/or holidays and travel to centers within the market as needed.

Responsibilities

Enhance the overall patient experience by implementing best practices and addressing patient feedback.
Optimize available appointment slot utilization to maximize patient access and operational efficiency.
Ensure appointment slots are high quality and balance availability with patient needs.
Ensure the team is available and accessible to patients, reducing wait times and barriers to care.
Monitor patient disenrollment rates, identify causes, and address them to retain patients and improve continuity of care.
Identify and manage orphan patients without assigned primary care providers so they receive continuous, coordinated care.
Cultivate a positive center culture and collaborative working environment, and implement initiatives to improve staff morale and engagement.
Develop and execute workforce planning strategies to ensure adequate staffing for patient needs and operational demands.
Oversee onboarding, training, and support for new line staff.
Implement strategies to improve teammate retention and reduce turnover, fostering a supportive environment for long-term commitment and career growth.
Directly supervise employees and oversee day-to-day center operations.
Perform other duties as assigned and modified at the manager’s discretion.
Travel to centers within the market as needed.