Center of Excellence Regional Platform Manager

Internova Travel Group•Remote,

13d•$53,462 - $87,712•Remote

About The Position

At ALTOUR, we believe people are the driving force behind every meaningful connection - our clients’ and our own. With more than 1,000 team members and a presence in over 80 countries, we are a globally recognized leader in corporate travel management and a proud division of Internova Travel Group, the highest-ranking American corporate travel management company (Business Travel News). Our mission is to manage the complexities of connecting people so they can represent their brands in the most impactful way possible. That same philosophy shapes our workplace culture, one that evolves, improves, and empowers our people to grow and thrive. We embrace innovation and leading-edge technology to create smarter, faster, and more tailored solutions - not just for our clients, but for each other. At ALTOUR, you’ll be part of a collaborative, forward-thinking environment where your voice matters and your success is a shared journey. Click here for more information about Altour.

Requirements

7–10+ years in Meetings & Events operations
Minimum 5 years’ experience supporting event technology platforms, with significant experience administering and managing Cvent
Experience managing platform configuration, user administration, reporting, integrations, and technology adoption initiatives
Experience in driving organizational change, user adoption and stakeholder engagement within Global program, driving change and adoption
Experience supporting global Meetings & Events programs
Experience working in collaborative environments, building and influencing strong relationships with internal and external stakeholders across regions, cultures, and functions
Strong knowledge of Meetings & Events governance, sourcing, compliance, and operational processes
Experience in training, stakeholder engagement, and support models
Strong analytical and problem-solving skills, with the ability to generate actionable insights
Excellent verbal and written communication skills
Project management experience, with the ability to prioritize tasks, meet deadlines, and manage competing priorities effectively
Proven experience in fostering an inclusive work environment and promoting team success

Responsibilities

Support the day-to-day administration and operation of the global Meetings & Events program
Partner with leadership and key stakeholders to support successful execution and adoption
Support governance activities, stakeholder engagement, issue resolution, and escalation management
Support communications and change initiatives
Support the implementation and enhancement of Meetings & Events operating processes and standards
Serve as the primary administrator for Cvent, including event templates, workflows, integrations, user permissions, and system settings
Maintain and continuously improve platform governance, data standards, and reporting frameworks
Oversee user access management, role permissions, and platform security controls
Act as the primary escalation point for platform-related issues, client requests, and enhancement requirements
Communicate platform updates, new functionality, and system changes to regional CoE Managers and program stakeholders
Deliver onboarding and training for US stakeholders and internal ALTOUR meeting planners
Develop and maintain training materials, process documentation, user guides, and best-practice resources
Support program adoption and change management initiatives
Promote awareness and understanding of program requirements, processes, and tools
Monitor adherence to Meetings & Events policies, corporate requirements, and approved operating procedures
Track compliance with preferred suppliers and approved sourcing processes
Identify, document, and escalate policy exceptions and non-compliance trends
Support governance reviews and compliance reporting activities
Promote adoption of preferred suppliers and approved sourcing channels
Monitor supplier utilization, performance and compliance trends
Identify opportunities to increase program adoption and optimize supplier performance
Support supplier performance reviews and reporting
Produce operational, management, compliance, and adoption reports.
Provide recommendations to improve program effectiveness and user adoption
Support KPI tracking and performance measurement.