Regional Director of Program Excellence

Boys And Girls Clubs Of•Orlando, FL

1d•$75,000 - $80,000•Hybrid

About The Position

The Regional Director of Program Excellence is responsible for ensuring the consistent delivery of high-quality, engaging, and outcomes-driven youth development experiences across Boys & Girls Clubs of Central Florida (BGCCF). This position provides leadership for program excellence systems and an organizational portfolio of program areas, including social enterprise initiatives and grant-funded programs, aligning program strategy with organizational goals, financial sustainability, and positive youth outcomes. Working in close partnership with Regional Directors of Club Operations, this position provides program excellence leadership across BGCCF's traditional Club sites by developing and maintaining the systems, standards, tools, training, coaching, and support structures necessary to promote program consistency, strengthen staff capacity, and enhance member experiences. The Regional Director of Program Excellence oversees program-focused staff and key organizational initiatives, including teen services, workforce readiness, academic success, youth arts, social-emotional programming, and designated revenue-generating programs such as print shop operations, as well as large grant-funded initiatives. This role serves as a key leader in fostering a culture of accountability, excellence, innovation, trauma-informed practice, and positive youth development, while also ensuring strong program performance, sustainability, and strategic alignment across all assigned areas.

Requirements

Bachelor’s degree in education, Youth Development, Nonprofit Management, or a related field required.
Minimum of five (5) years of progressively responsible leadership experience in youth development, education, nonprofit programming, quality, or related fields.
Experience leading multiple program areas, organizational initiatives, or program portfolios, including budget management and financial oversight; experience with social enterprise models or revenue-generating programs preferred.
Demonstrated experience supervising professional staff and leading high-performing teams.
Experience with Boys & Girls Clubs of America programming, youth outcomes measurement, and quality improvement frameworks preferred.
Experience managing grant-funded programs and reporting required.
Strong understanding of positive youth development principles and best practices.
Knowledge of trauma-informed care and youth engagement strategies.
Experience utilizing data, evaluation tools, and performance metrics to drive improvement.
Ability to translate organizational priorities into effective implementation strategies.
Strong facilitation, coaching, project management, and organizational skills;
Excellent analytical, written, verbal, and presentation skills.
Ability to build collaborative relationships across organizational levels and departments.
Demonstrated ability to manage multiple priorities and lead complex initiatives.
Commitment to continuous learning, innovation, accountability, and excellence.
Mission-driven mindset and commitment to advancing youth development and community impact.
High level of strategic thinking with strong project management skills, including planning, prioritizing, problem-solving, and meeting deadlines in a fast-paced environment.
Strong judgment, emotional intelligence, and ability to navigate sensitive situations.
Valid Florida driver's license and acceptable driving record.
Candidates must successfully pass a pre-employment drug screening.
Continued employment is contingent upon passing randomized drug screenings as part of our commitment to maintaining a safe and healthy work environment.
Department of Children and Families Level II Background Check

Nice To Haves

Master's degree preferred.
Weikert Methods or BGCA Tier 2 trainer a plus.

Responsibilities

Establish and maintain organizational standards, frameworks, and implementation expectations that promote consistent, high-quality youth development experiences across Club locations
Lead the organization’s program quality assessment process, including observations, quality reviews, data analysis, reporting, action planning, and continuous improvement efforts
Monitor program implementation, quality, and member experiences using assessments, stakeholder feedback, and performance data, utilizing findings to strengthen program effectiveness and consistency
Identify gaps in program quality or implementation and work through Regional Directors of Club Operations and Club leadership to drive adoption of standards and corrective action
Promote practices that foster belonging, emotional safety, youth voice, engagement, and trauma-informed approaches
Establish clear accountability mechanisms for program implementation in a matrixed environment where direct supervision may not exist
Stay informed on emerging trends and incorporate best practices into organizational systems
Develop and oversee systems, tools, resources, and processes that support effective program planning, implementation, evaluation, and accountability
Lead design and delivery of program-specific training, coaching, and professional development
Partner with HR, Regional Directors of Club Operations, and Club leadership to support onboarding and ongoing staff development
Identify organizational strengths and gaps and implement strategies to strengthen program delivery
Lead change management efforts related to program implementation, new initiatives, and organizational priorities
Identify, document, and scale best practices across Club locations, creating standardized resources, tools, and implementation strategies that improve consistency and organizational performance
Partner with leadership to monitor youth outcomes, participation, retention, and performance indicators, program effectiveness and trends
Lead or support the administration, analysis, and utilization of NYOI and other assessment tools, translating findings into actionable recommendations
Develop systems to gather, analyze, and utilize youth, caregiver, staff, and stakeholder feedback to strengthen program quality, engagement, retention, and member experience
Prepare reports, dashboards, presentations, and analyses that support organizational decision-making and continuous improvement efforts
Provide leadership and supervision to Program Administrators and other assigned staff
Provide strategic direction and performance oversight for assigned program areas, including teen services, academic success, youth arts, social-emotional programming, social enterprise programs (print shop), and grant-funded initiatives
Ensure each program operates with defined outcomes, strong implementation models, and sustainable practices
Establish clear goals, performance expectations, and accountability measures for each program area to support and drive excellence
Oversee grant-funded programs and strategic initiatives, ensuring compliance, reporting, and alignment with intended outcomes
Partner with Grants and Advancement on funding strategy, reporting, and stewardship
Identify opportunities to grow, scale, replicate, or sunset programs based on impact, demand, and sustainability
Develop and manage program budgets for assigned areas, ensuring alignment with organizational financial goals
Monitor financial performance of program areas, including revenue-generating initiatives, and implement strategies to improve efficiency and sustainability
Partner with Finance and Operations to optimize cost structures, staffing models, and revenue strategies
Apply sound business principles to social enterprise programs to maximize both mission impact and financial performance
Serve as a strategic partner to Regional Directors of Club Operations to strengthen program implementation and member experience while always representing BGCCF internally and externally appropriately
Lead through influence across club and organizational leadership, ensuring alignment with program standards and expectations
Partner with operational leaders to ensure program initiatives are implemented and sustained
Collaborate across departments to align program efforts with organizational priorities
Lead the development and evolution of organizational program strategies across key focus areas
Ensure alignment and integration across program areas to create cohesive member experiences
Identify opportunities to connect program offerings to increase engagement, retention, and outcomes
Assess community needs and trends to ensure programs remain relevant and impactful
Leads assigned initiatives from planning through implementation, ensuring timely execution and measurable outcomes
Establishes clear expectations, performance measures, and accountability systems for assigned program areas and initiatives
Drives execution through influence, coaching, and cross-functional collaboration in a matrixed environment
Monitors progress toward organizational priorities, identifies barriers, and implements corrective actions to achieve desired outcomes
Demonstrates ownership, sound judgment, and proactive communication while balancing multiple strategic priorities

Benefits

Professional office environment with occasional visits to Club sites, corporate offices, and event venues.
The position requires working in both indoor and outdoor environments of an office or club setting, which may involve exposure to varying weather conditions.
Ability to read and interpret documents such as safety rules, operating instructions, and policy manuals.
Required to operate a motor vehicle.
Work in environments frequented by children and families, requiring adherence to safety and conduct standards that ensure a child-friendly and family-oriented atmosphere.
Must be adaptable to a dynamic work schedule, including evenings to support club activities and events.
Ability to lift 30 pounds and perform tasks requiring extended periods of sitting, standing, or walking.
Operates standard office equipment and must maintain visual and auditory acuity.
Physically capable of performing management, programming, in-person activities, and club duties on-site, including lifting to 30 pounds, standing, sitting, or walking for extended periods, bending, and reaching.
Operates a computer and other office productivity equipment such as a copy machine, phone, printer, and tablet frequently. Requires the ability to work on a computer for extended periods (8+ hours), including performing tasks that involve repetitive motion, visual focus, and fine motor skills
Visual and auditory acuity to monitor the environment and ensure safety standards are maintained.
Mental resilience and the ability to stay focused and effective in a busy, sometimes noisy environment.
Capacity to handle multiple tasks simultaneously and prioritize effectively.
Strong interpersonal skills to interact positively with children, family members, and other staff.
Exposure to outdoor weather conditions, uneven surfaces, and stairs.
Consistently demonstrates capacity to analyze and interpret complex information, policies, and contracts, and translate them into clear implications, strategies, and recommendations for the organization.
High-level analytical and critical thinking skills to collect, evaluate, and integrate quantitative and qualitative data, define root causes, and develop sound, timely decisions in ambiguous or high-stakes situations.
Exceptional conceptual and verbal reasoning skills to structure ideas logically, frame strategic choices, and articulate clear, concise messages that create alignment across diverse stakeholders and teams.