CENTER MANAGER

European Wax Center•Good Springs, AL

1d•$60,000 - $75,000•Onsite

About The Position

The Center Manager has full revenue and operational responsibility for an Artemis Wax Corp.-owned European Wax Center. The manager develops guest service associates and Wax specialists, supports them in achieving their potential, and creates a positive, open, and supportive work environment. The role requires upholding Artemis Wax core values: “We are Team Players,” “We Play to Win,” “We Bring the Energy,” and “We are Committed.” The Center Manager leads people and center performance, recruiting, coaching, training, and holding team members accountable to company and brand standards. The role also manages revenue and key performance indicators, sales and conversion, staffing, payroll, ordering, compliance, and day-to-day center operations. The manager ensures the center is professional, clean, stocked, and organized. The position is based in Shelton, Connecticut, is full-time, and requires availability across the Monday-through-Sunday schedule. Travel may be up to 25%. Most work is performed indoors in a moderate, controlled-temperature environment. The role involves frequent communication and changes in activity, and may require working in stressful conditions and coping with interruptions. Duties, hours, and requirements may change to meet business needs.

Requirements

At least 2 years of related and applicable management experience in a sales-driver role.
Bachelor’s degree or applicable related experience; the job details also list an education level of a 2-year degree.
Full proficiency in Microsoft Office Suite.
Demonstrated results-oriented leadership.
Self-motivated and process-focused.
Team-member-centric approach.
Outstanding communication skills.
Ability to work effectively in stressful environments, communicate with others, deal effectively with customers, and accept constructive feedback from direct supervisors.
Ability to change activities frequently, cope with interruptions, and maneuver between simultaneous functions.
Full availability is required.
Ability to lift up to 50 lbs. occasionally.
Ability to stand or sit at a desk, with standing, walking, and sitting required; time spent on these tasks varies.
Ability to communicate continuously with clients, employees, and above-center leadership.

Responsibilities

Lead center performance and inspire the team to meet and exceed revenue and operating budgets.
Develop, coach, mentor, evaluate, and lead guest service associates and Wax specialists; support them in reaching their potential.
Model and enforce Artemis Wax standards, protocols, and expected behaviors.
Identify, recruit, and develop talent across all levels of the center, including building partnerships with beauty schools to recruit Wax specialists.
Train team members in European Wax Center behaviors and processes.
Communicate direction to the center team, monitor performance, and provide recognition and feedback.
Ensure the center is professional, clean, fully stocked, and organized, including the lobby, public spaces, wax suites, and restrooms.
Manage center revenue and key performance indicators; review KPIs daily and coach behaviors accordingly.
Create action plans with the team to improve daily, weekly, monthly, and annual performance.
Master and coach sales techniques and scripts.
Manage traffic, conversion, and staffing to support optimal center performance.
Lead and organize center operations, payroll, ordering, and compliance.