Center Manager
About The Position
We are seeking an experienced, energetic, and customer-focused Center Manager to lead one of our successful UPS Store locations in Washington, DC. This role is ideal for someone who enjoys developing employees, improving operations, and taking ownership of a business. You'll lead a team, deliver exceptional customer service, and drive the store's financial success while working directly with a supportive local ownership team. The ideal candidate has college coursework, an associate's or bachelor's degree, or equivalent leadership experience in retail management, along with at least two years of retail store operations experience. They possess strong leadership, coaching, and supervisory skills, are proficient with Microsoft Office, POS systems, and other business software, and have the physical ability to perform the essential functions of the job, including lifting, bending, and standing for extended periods. The successful candidate is an effective communicator who knows how to listen, lead by example, motivate a team, and drive outstanding customer service and operational performance. As a franchise, we have the unique advantage of combining the strength and resources of a global brand with the personalized service and community focus of a locally owned business with multiple locations in Washington, DC.
Requirements
- Previous store management experience required, including personnel and financial management experience
- Experience leading retail teams of 5–15 employees
- Strong organizational and time management skills
- Comfortable using Microsoft Office, POS systems and cloud-based software
- Ability to analyze sales reports and labor costs
- Excellent communication and conflict-resolution skills
- Ability to lift up to 50 pounds
- Outstanding phone skills
- Bona fide management/leadership skills
- Takes ownership of results and leads by example.
Nice To Haves
- Advanced education degree, coursework, or tech school desired
- P&L experience preferred
Responsibilities
- Performs personnel management, which includes recruiting, training, scheduling, and coaching associates
- Schedules work assignments and facilitates weekly or monthly staff meetings
- Monitors, evaluates and maximizes customer service delivery and customer satisfaction
- Develops and implements the store marketing program
- Manages Center financials and prepares/provides reporting
- Manages inventory
- Reviews daily employee timesheets and submits for payroll processing
- Oversees Center maintenance, including cleanliness, safety, and organization
- Performs other duties as assigned
Benefits
- Performance bonus opportunities
- Room to grow within the organization
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
