ABA Center Manager

Matrix Behavior Solutions•Pottsville, PA

4d•Onsite

About The Position

The Center Manager (CM) position works to improve center-based operations across the company as well as managerial tasks within the Center and their respective Office setting. A CM will attend to a variety of responsibilities that often require multitasking and time-management skills, with the ability to always prioritize tasks. Additionally, as a CM you will need to function as a customer service representative of the company. At times, an CM will need to greet clients, family members of clients, staff members, insurance representatives and answer phone calls (i.e., in-bound & out-bound), schedule appointments, run errands, while maintaining professional composure and courtesy throughout interactions with current/potential clients and staff members. The CM will directly report to the Director of Center Development and at times the Director of Operations.

Requirements

High School Diploma or GED.
Must have Child Abuse (Act 33), PA Criminal (Act 34), and FBI (Act 73) Clearances.
Must have NSOR clearance.
Must have active Mandated Reporting Certificate (Act 31).
Must have active Matrix Disclosure Form upon hire and annually completed.
Possess the ability to analyze complex issues and solve them correctly and creatively.
Possess strong communication skills in both a verbal and written format.
Possess the ability to meet established deadlines and schedules.
Maintain confidentiality in all matters relating to staff members, clients, and the client's family.
Be organized and efficient in the performance of their job.
Implement corrective action relating to the various work situations when appropriate.
Language proficiency: must have the capacity to create, read, and evaluate a variety of digital platforms.
Ability to successfully reply to complicated questions that may occur from clients and/or families.
Knowledge of mathematics: the capacity to comprehend and use basic mathematical concepts.
Critical Thinking: the capacity to identify issues, gather information, establish facts, carry out efficient solutions, and arrive at reliable findings.
Be culturally competent throughout workplace tasks and utilize professional delivery of information and communication to others.
Staff must have appropriate background checks, transcripts of their degree, and clearances to work in direct contact with children and adolescents (ACT 33, 34 and FBI clearances) and be able to participate in Medicaid and Medicare programs.
Must also complete the NSOR (National Sex Offender Registry) Verification, as well as an active Mandated Reporting Certificate (Act 31).

Nice To Haves

3+ years customer service experience (preferred, but not required), preferably in human services, possess demonstrated commitment to customer service.
Professional or personal experience supporting individuals with disabilities, mental illnesses, or challenging behaviors highly preferred.

Responsibilities

Performing clerical responsibilities - particularly related to filing, faxing, copying, scanning, and printing of clientele documentation, insurance company documentation, and/or clinical documentation provided by staff members of Matrix Behavior Solutions, LLC programs.
Grocery/Item orders for Center and respective Office(s).
Basic daily cleaning tasks (i.e., Ensure paper towels and toilet paper in bathrooms, toilets are clean, nothing on the floors, new garbage bags, and therapy rooms are thoroughly cleaned, and items are stowed away).
Crosscheck and reference scheduling for following week(s) daily.
Crosscheck and reference creating new groups as needed.
Immediately address family/client and staff member(s) with any issues under the direct supervision of the Director of Center Development.
Will contact all new families scheduled for center-based services (i.e., invite staff for tours and answer any inquiries).
Confirm center-based sessions for the following week by Friday (i.e., confirmations may change daily due to schedule conflicts and need to be revised as needed).
Toileting tasks (contingent on client's needs) may include the change of undergarments and washing and drying of soiled laundry.
Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately.
Answering screening and forwarding incoming phone calls.
Adherence to managing and implementing the Security Rule safety measures and any HIPAA Rule changes within the office setting (e.g., documents left out in the open or on the company printer must be removed and stored in the appropriate location).
Center Managers are open to accept new responsibilities and willing to work within their scope of competency, training, and education to ensure best outcomes and opportunities for Matrix Behavior Solutions, LLC.