Center Manager

European Wax Center • Cranberry Twp, PA

11d • Onsite

About The Position

As a Center Manager at European Wax Center, you will own the full picture of running a business, including team performance, guest experience, sales results, and culture. You will be responsible for building a center that employees are proud to work in and guests love returning to. Ballast Wax, a multi-unit EWC franchisee, invests in its managers by providing autonomy, structure, training, and a supportive team environment.

Requirements

• Accountable for real sales metrics including revenue, conversion, and retention.
• Experience in developing and coaching team members.
• Ability to give direct feedback and follow through.
• Proactive recruitment skills.
• Ability to own and resolve guest issues.
• 2+ years of experience leading direct reports in retail, spa, beauty, hospitality, or a similar guest-facing environment.
• Flexible schedule including evenings and weekends (one weekend shift, not both).
• Reliable transportation.

Nice To Haves

• More experience than the minimum requirement can lead to more earning potential.

Responsibilities

• Own revenue, package, and product goals and analyze sales numbers.
• Coach the team on guest education and confident selling.
• Analyze trends and build action plans to improve performance.
• Drive traffic through local marketing and brand campaigns.
• Set the standard for guest interactions and resolve escalated concerns.
• Champion an environment guests want to return to.
• Recruit, onboard, and retain top-performing team members.
• Provide consistent coaching, performance reviews, 1-on-1s, and feedback.
• Build internal succession plans for team growth.
• Create a positive and engaging team culture.
• Manage scheduling, inventory, payroll, and cash handling.
• Track KPIs such as productivity, retention, and labor, and act on findings.
• Uphold cleanliness, sanitation, and brand standards.

Benefits

• Monthly performance bonuses ($500, $1,000, or $1,500).
• Commission on personal sales.
• Structured onboarding (30-60-90 days).
• Mentorship from district leadership.
• Clear career path to Senior Center Manager and District Manager.
• Ongoing training and professional development.
• 2 weeks PTO after the first 90 days.
• Consistent, predictable shift structure.
• One weekend shift (not both).
• Medical insurance with 55% employer contribution.
• 401(k) with employer match.
• Access to EWC services.
• Paid Time Off.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed