Center Manager

European Wax Center • Mentor, OH

9d • Onsite

About The Position

As a Center Manager at European Wax Center, you will own the full picture of running a business, including team performance, guest experience, sales results, and culture. You will be responsible for building a center that employees are proud to work in and guests love to return to. Ballast Wax, a fast-growing multi-unit EWC franchisee, invests in its managers by providing autonomy, structure, training, and a supportive team.

Requirements

• Accountable for real sales metrics (revenue, conversion, retention).
• Experience developing people, not just managing them.
• Ability to give direct feedback and follow through.
• Proactive recruitment skills.
• Ability to own and fix guest problems.
• Managed a real team.
• 2+ years leading direct reports in retail, spa, beauty, hospitality, or a similar guest-facing environment.
• Flexible schedule including evenings and weekends (one weekend shift, not both).
• Reliable transportation.

Nice To Haves

• More experience may lead to more earning potential.

Responsibilities

• Own revenue, package, and product goals and analyze numbers.
• Coach the team on guest education and confident selling.
• Analyze trends and build action plans to improve business metrics.
• Drive traffic through local marketing and brand campaigns.
• Set the standard for guest interactions and resolve escalated concerns.
• Champion an environment guests want to return to.
• Recruit, onboard, and retain top-performing team members.
• Coach consistently through performance reviews, 1-on-1s, and feedback.
• Build internal succession for team growth.
• Create a culture people choose to stay in.
• Manage scheduling, inventory, payroll, and cash handling.
• Track KPIs (productivity, retention, labor) and act on findings.
• Uphold cleanliness, sanitation, and brand standards.

Benefits

• $23–$25/ hr base depending on experience
• Monthly performance bonuses: $500, $1,000, or $1,500
• Total potential: $53,000–$70,000 annually
• Commission on personal sales
• 30-60-90 day structured onboarding
• Mentorship from district leadership
• Clear path to Senior Center Manager → District Manager
• Ongoing training and professional development
• 2 weeks PTO after first 90 days
• Consistent, predictable shift structure
• One weekend shift (not both)
• Medical insurance (55% employer contribution)
• 401(k) with employer match
• Access to EWC services
• Paid Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed