CENTER MANAGER

European Wax Center•Manheim Township, PA

1d•$50,000 - $60,000

About The Position

The Center Manager has full revenue and operational responsibility for an Artemis Wax Corp.-owned European Wax Center. The role develops Guest Service Associates (GSAs) and Wax Specialists, helps them achieve their potential, and fosters a positive, supportive team environment. The Center Manager upholds Artemis Wax’s core values: Team Players, Play to Win, Bring the Energy, and Commitment. The position leads center performance, team development, recruiting, customer-service standards, and daily operations. It manages revenue and key performance indicators, staffing, traffic and conversion, payroll, ordering, and compliance while maintaining the center’s brand standards. The work is primarily indoors in a moderate, controlled environment. The role requires full availability, including a schedule that may vary to meet business needs. The manager must communicate effectively, handle interruptions and stressful situations, and move between simultaneous activities. Standing, walking, sitting, and lifting up to 50 pounds occasionally are required.

Requirements

Two years of related, applicable management experience in a sales-driver role.
A two-year degree is listed as the education level; the qualifications also accept a bachelor’s degree or applicable related experience.
Full proficiency in the Microsoft Office Suite.
Demonstrated results-oriented leadership.
Self-motivated and process-focused.
Team-member-centric approach.
Outstanding communication skills.
Ability to have fun.
Full availability and ability to work a schedule that may change to meet business needs.
Ability to work effectively in stressful environments, communicate with others, deal effectively with customers, and accept constructive feedback.
Ability to change activities frequently, cope with interruptions, and maneuver between simultaneous functions.
Ability to stand, walk, or sit as needed and occasionally lift up to 50 pounds.

Responsibilities

Lead center performance and inspire the team to meet or exceed revenue and operating budgets.
Develop, coach, mentor, evaluate, and lead Guest Service Associates and Wax Specialists; hold the team accountable to Artemis Wax standards and protocols.
Identify, recruit, and develop talent across all levels of the center, including partnering proactively with beauty schools to recruit Wax Specialists.
Train team members and role-model the behaviors and processes established by European Wax Center.
Communicate direction to the center team, monitor performance, and provide recognition and feedback.
Ensure the center is professional, clean, fully stocked, organized, and compliant with brand standards, including the lobby, public spaces, wax suites, and restrooms.
Manage center revenue and key performance indicators, reviewing KPIs daily and coaching appropriate behaviors.
Create action plans with the team to improve daily, weekly, monthly, and annual performance.
Demonstrate and coach mastery of sales and scripts.
Manage traffic, conversion, and staffing to support optimal center performance.
Lead and organize center operations, payroll, ordering, and compliance.